Where an excess fare has been paid up to the price of a walk-up ticket, the excess fare paid varies the terms under which the passenger can travel, but it does not alter the refund terms of the original Advance ticket. If the passenger subsequently asks for a refund on the combination of Advance ticket plus Excess Fare plus £10 fee, the Advance ticket and £10 fee remain non-refundable and a refund is only payable on the excess fare paid, less a £10 refund fee.
If the train the customer purchased a ticket for is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate them on another train (although a seat cannot be guaranteed). If the train the customer purchased a ticket for is cancelled or delayed and as a result, customers decide not to travel, a refund will be offered on completely unused tickets and they will not be charged an administration fee.
There may be rare occasions where a cheaper Advance fare becomes available closer to the time of travel, for example if a group booking is cancelled and extra seats become available. Please note that in these circumstances Advance tickets that have already been bought cannot be refunded in part or in full.
Can I change my Advance ticket?
Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. Customers will need to present the ticket(s) and reservation(s) when they request a change.
Changes to tickets cannot be made on-board the train. If customers board a train without a ticket and reservation for that service, a new ticket must be purchased.
The origin, destination and Train Company or route shown on the ticket(s) must remain the same.
The difference between the price paid and cost of the next suitable fare for the journey is payable, plus a £10 administration fee per person, per single ticket for each change to a journey. If customers change to a train on which a cheaper fare is available, the difference will not be refunded.
**Reservations aren’t open yet on the following dates:
services on the London – Bath - Bristol Temple Meads route are closed from Saturday 7 August until Friday 3 September inclusive
services on the London – Exeter/Plymouth/PenzanceWest of England route are closed on weekdays from Wednesday 11 August until Monday 16 August inclusive
services on the London – Oxford – North Cotswold route are closed on Sundays 27 June and 4 July
services on the Cardiff/Bristol – Portsmouth/Brighton route are closed from Saturday 10 July until Friday 3 September inclusive
services on the Cardiff/Bristol – Taunton/Weymouth route are closed from Saturday 10 July until Friday 3 September inclusive
*The small print
average savings are calculated by comparing the price of an Advance single Standard ticket to a Super Off-Peak Standard ticket bought on the day of travel
subject to availability. Selected GWR routes only
£10 charge per ticket if you need to change the time or date of your journey
up to 24 weeks for weekday journeys and 12 weeks for weekends^
prices normally increase closer to travel. Occasionally, though, they may go down. For example, if there is a seat sale
on some services, seat reservations aren’t offered. We’ll let you know if this is the case before you pay for your ticket
savings correct as of January 2020
^To reflect national advice against non-essential travel, we have reduced services across our network until further notice which may affect current ticket availability.
A break of journey is not allowed. Customers may not start, break and resume, or end their journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.
Tickets must be purchased in advance of travel, up to 18:00 the day before, subject to availability. These tickets are quota controlled.
Can I get a discount on my Advance ticket?
Children (aged 5 to 15 inclusive) are offered a 50% discount. Up to two children aged under 5 can travel free with each fare paying passenger.
16-25 Railcard, Two Together, Disabled Persons Railcard, HM Forces Railcard, Senior Railcard, Network and GoldCard all offer 34% discount.
Minimum fares / time restrictions may apply to tickets bought with a Railcard or other discount card. See terms and conditions of the appropriate Railcard or discount card for details.
Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay a full priced ticket for their journey as if no Railcard and/or no ticket were held.
Book early and save over 50% terms and conditions
Average saving calculated by comparing Advance Single Standard Class ticket prices to the equivalent price of a Standard Class Super Off-Peak ticket bought on the day of travel. Advance fares are subject to availability. Selected GWR routes only. Advance fares available from up to 11 weeks prior to travel. Savings correct as of November 2019.
Marketing campaign terms and conditions
Standard Class Advance Single fares only. Not valid with other offers. Subject to availability. Selected routes only. Advance fares available from 11 weeks prior to travel. Book in advance to find the best fares.
Advance fares are subject to availability, book as early as possible to avoid disappointment. In particular, limited availability exists on the following popular services:
Trains departing London Paddington between 07:00-09:00 and 16:00-19:30
Trains arriving into London Paddington between 07:00-09:00 and 16:00-19:30
Selected routes only
Advance fares are currently unavailable for the following routes: London – Radley, London – Didcot Parkway and London – Bedwyn.