Network Rail has made temporary changes to the advanced availability of final timetables for approximately six months from 20 May onwards, meaning these will be published later than normal.
This means that in a small number of instances, passengers will not be able to book tickets until less than the usual 12 weeks before travel. While the vast majority of passengers will be unaffected as 98% use season tickets, walk-on fares or book less than six weeks before travel, some passengers will be affected and the industry is working together to ensure that nobody loses out.
In the small number of instances where it is only possible to book tickets less than 12 weeks in advance, train operators will still offer the same range of discounted tickets. If trains are cancelled, the normal compensation mechanisms will apply - if people have booked on a train that is cancelled, delayed, or where their reservation will not be honoured, and they decide not to travel, they will be given a full refund. If people buy a ticket for a service affected by this change and then, at a later date advance tickets are made available which are at a cheaper fare, customers should book the advance fare for that service and then request a fee-free refund on their original ticket.
To apply for your refund please contact our Customer Support team on 03457 000 125.
Reservations are currently open for all dates mentioned above.