Network Rail has made temporary changes to the advanced availability of final timetables for approximately six months from 20 May onwards, meaning these will be published later than normal.
This means that in a small number of instances, passengers will not be able to book tickets until less than the usual 12 weeks before travel. While the vast majority of passengers will be unaffected as 98% use season tickets, walk-on fares or book less than six weeks before travel, some passengers will be affected and the industry is working together to ensure that nobody loses out.
In the small number of instances where it is only possible to book tickets less than 12 weeks in advance, train operators will still offer the same range of discounted tickets. If trains are cancelled, the normal compensation mechanisms will apply - if people have booked on a train that is cancelled, delayed, or where their reservation will not be honoured, and they decide not to travel, they will be given a full refund. If people buy a ticket for a service affected by this change and then, at a later date advance tickets are made available which are at a cheaper fare, customers should book the advance fare for that service and then request a fee-free refund on their original ticket.
To apply for your refund please contact our Customer Support team on 03457 000 125.
Monday to Friday
Monday 30 July until Friday 3 August between London and West of England
Saturday 28 July between London and Oxford/North Cotswolds
Saturdays 28 July and 4 August between London and West of England
Sunday 29 July between London and Oxford/North Cotswolds
Sundays from 29 July and 5 August between London and West of England
Booking six months in advance
GWR are now able to offer an extended booking period for journeys between London/Reading and any GWR served station between Taunton and Penzance (including the Night Riviera Sleeper service), including all local routes in Devon and Cornwall.
Reservations are now available on these journeys on the following dates:
All weekdays Monday 10 September to Friday 5 October 2018
All weekdays Friday 12 October to Friday 16 November 2018
All weekdays Friday 23 November to Thursday 29 November 2018
Saturday 8 September 2018
Sunday 9 September 2018
Also weekday travel for Journeys between London/Reading and any GWR served station between Newport and Swansea. Reservations are now available on these journeys on the following dates:
All weekdays Monday 10 September to Thursday 29 November 2018
We don't expect our timetable to change on these dates, but please check your journey 4 weeks before you travel.