We use a variety of different buses to best suit the route we need them for.
mostly used on longer journeys with few stops
most coaches have a capacity of approximately 50 people
usually fitted with air-conditioning
most luggage is stored beneath the bus in the luggage hold. A member of staff will be available to help load your luggage
small items such as handbags or rucksacks can be stored in luggage racks within the seating area
coaches equipped with toilet facilities can only be used at the driver’s discretion
mostly used on shorter journeys or those involving multiple stops
double or single deck buses can be used
fitted with windows which can be opened
luggage can be stored next to you. Some buses may also have dedicated luggage storage areas
mostly used on journeys to or from specific stations where passenger numbers are normally low
luggage can be stored next to you or in the boot depending on the type of vehicle
Identifying a replacement bus
All replacement buses should have a sign in the window or an electronic display that says ‘RAIL REPLACEMENT’.
Vehicles will also have a sign showing the destination of the service in the window.
At most stations, staff will be available to direct you to the correct vehicle for your destination. Some replacement buses don’t stop at all stations so it is always best to check before boarding.
Travelling with animals, bikes, pushchairs or large items of luggage
Unfortunately, we cannot accept large items of luggage on replacement buses. This includes:
non-folding bikes (including tandems)
electric scooters (not including mobility scooters)
luggage larger than 30 x 70 x 90cm
Assistance animals are permitted travel on replacement buses. Other animals can be carried subject to the Driver’s discretion.
Pushchairs or prams may be carried but these must be folded down before boarding.
Folding bikes may be carried as luggage, provided they are folded down before boarding.
Changing between train and bus at the station
We aim to make it as simple as possible from the moment you arrive at the station, to when you depart on the replacement bus.
We will have signs in place to help direct you to where the replacement buses depart. Staff will also be available to direct you at most stations. Some replacement buses don’t stop at all stations so it is always best to check before boarding.
Replacement buses and Covid-19
Operators supplying vehicles work hard to ensure that all enhanced cleaning standards are met, including high-touch areas and the use of anti-viral cleaning products. Replacement buses will be able to operate at full capacity.
Please follow Government advice when travelling on our services. Restrictions may differ between England and Wales so check carefully if your journey involves crossing between each country.
If there is still something you would like to ask us, get in touch with our team on Social Media. Search for ‘Great Western Railway’ on Facebook or Twitter. Alternatively, visit our Contact us page.
We want to ensure that you are provided with all the information you may need before travelling. If there is something in this page you feel is missing or could be improved, we would like to hear from you. Please contact MobilityAndInclusion@GWR.com