Delay compensation

We work hard to make sure our trains run as planned, but if things go wrong you could claim some money back.

If you’ve got a season ticket, visit our Season ticket compensation and refunds page.

  • If you have paper tickets, you’ll need to upload a copy of them for us to be able deal with your claim

Ticket details

£

Upload a scan or photo of your ticket as a JPEG, PNG or GIF.
Maximum file size 2MB.

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How you would like your compensation to be delivered?

Outward journey details

Return journey

Please tell us about how you were departing the station.

About you

  • Your details will be held for research, analysis and marketing by Greater Western Railway; and may be shared with other FirstGroup plc companies. To stop receiving information, write to MH101, GWR, Milford House, 1 Milford Street, Swindon SN1 1HL.



We don’t normally offer compensation because of something outside of our control like trespassing, vandalism, severe weather, someone being hit by a train or a security alert.