Delay compensation

We work hard to make sure our trains run as planned, but if things go wrong you could claim some money back.

If you’ve got a season ticket, visit our Season ticket compensation and refunds page.

  • If you have paper tickets, you’ll need to upload a copy of them for us to be able deal with your claim

Ticket details


Upload a scan or photo of your ticket as a JPEG, PNG or GIF.
Maximum file size 2MB.


How you would like your compensation to be delivered?

Outward journey details

Return journey

Please tell us about how you were departing the station.

About you

  • Your details will be held for research, analysis and marketing by Greater Western Railway; and may be shared with other FirstGroup plc companies. To stop receiving information, write to MH101, GWR, Milford House, 1 Milford Street, Swindon SN1 1HL.

We don’t normally offer compensation because of something outside of our control like trespassing, vandalism, severe weather, someone being hit by a train or a security alert.