Delay compensation

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We work hard to make sure our trains run as planned, but if you were delayed you could be entitled to claim compensation.

If you were delayed when travelling with a season ticket, please visit our Season ticket compensation and refunds page for details.

If you were delayed on any other ticket, the quickest way to claim is via the form below. Alternatively you can download a copy of our compensation claim form or, pick one up at any GWR station.

Ticket details


Upload a scan or photo of your ticket as a JPEG, PNG or GIF.
Maximum file size 2MB.


How you would like your compensation to be delivered?

Disrupted journey details

Length of delay

About you


Start typing to find your address quickly, or you can enter it manually below.

  • Your details will be held for research, analysis and marketing by Greater Western Railway; and may be shared with other FirstGroup plc companies. To stop receiving information, write to MH101, GWR, Milford House, 1 Milford Street, Swindon SN1 1HL.

We don’t normally offer compensation because of something outside of our control like trespassing, vandalism, severe weather, someone being hit by a train or a security alert.