Delay compensation

Following a number of incidents on our network, we are busier than normal at the moment. We will respond as soon as we can but this might take up to 20 days.

If you’ve got a season ticket, visit our Season ticket compensation and refunds page.

How it works

We normally issue compensation by cheque; or you can choose rail travel vouchers which can either be posted or credited to your GWR online account.

What we’ll pay depends on which of our services you used.

We don’t normally offer compensation because of something outside of our control like trespassing, vandalism, severe weather, someone being hit by a train or a security alert.

How will I receive my compensation?

You can choose to receive your compensation in the following ways:

If none of these options are suitable, please contact our UK based Customer Support team on 03457 000 125, we’re available between 06:00 - 23:00, 7 days a week.

Sending in your claim

Just fill in the form below, or print off our compensation for delays form, to claim your compensation for delayed or cancelled trains. If you need any help, call us on 0345 7000 125.

About you

Outward journey details

Return journey

Please tell us about how you were departing the station.

Ticket details


Upload a scan or photo of your ticket as a JPEG, PNG or GIF.
Maximum file size 2MB.


How you would like your compensation to be delivered?

  • Your details will be held for research, analysis and marketing by Greater Western Railway; and may be shared with other FirstGroup plc companies. To stop receiving information, write to MH101, GWR, Milford House, 1 Milford Street, Swindon SN1 1HL.