You may be able to get your money back if you are no longer travelling.
If your journey is impacted by planned industrial action, you can claim a full refund or amend your ticket.
Refunds are normally processed within 28 days of submitting a claim.
We are receiving a high volume of applications due to ongoing industrial action. We are working through them as quickly as we can.
How it worksWe will only process a refund if the ticket was bought from GWR. If you bought your ticket elsewhere, contact the original retailer.
- we need to receive your claim within 28 days of the ticket's expiry
- we charge a £10 admin fee* for every application made
- refunds are for unused tickets. If your GWR journey was delayed, you can claim Delay Repay
Anytime, Off-Peak and Super Off-Peak tickets
You can claim a refund if you didn’t travel.
These tickets are non-refundable unless you didn’t travel because your train was delayed or cancelled.
We calculate any refund from the day the ticket is returned to us. We work out what is due based on the difference between the price you paid and the cost of a ticket for the time held.
Find out more about season ticket refunds.
Flexi Season tickets
Refunds must be applied for before the end of the ticket’s 28-day validity.
A refund is calculated by deducting the cost of an Anytime Day Return for the same journey, for each day’s travel activated, from the cost of the Flexi Season.