We will only process a refund if the ticket was bought from GWR. If you bought your ticket elsewhere, contact the original retailer.
we need to receive your claim within 28 days of the ticket's expiry
we charge a £10 admin fee* for every application made
refunds are for unused tickets. If your GWR journey was delayed, you can claim Delay Repay
*The fee will be waived if you do not travel because your train is delayed or cancelled.
Anytime, Off-Peak and Super Off-Peak tickets
You can claim a refund if you didn’t travel.
These tickets are non-refundable unless you didn’t travel because your train was delayed or cancelled.
Until 30 September 2022 you can change the date or time of your ticket fee-free under our Book with Confidence scheme. If you can’t find a suitable alternative date or time, you can request a travel voucher that will be valid for 12 months. This can be done up until 6pm the day before.