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We advise you check your journey before traveling with us today
There is a good service across our network
We advise you check your journey before traveling with us today
There is a good service across our network
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
You may be able to get your money back if you are no longer travelling.
If your journey is impacted by planned industrial action, you can claim a full refund or amend your ticket.
Refunds are normally processed within 28 days of submitting a claim.
We are receiving a high volume of applications due to ongoing industrial action. We are working through them as quickly as we can.
You can claim a refund if you didn’t travel.
These tickets are non-refundable unless you didn’t travel because your train was delayed or cancelled.
Find out more about changing your ticket.
We calculate any refund from the day the ticket is returned to us. We work out what is due based on the difference between the price you paid and the cost of a ticket for the time held.
Find out more about season ticket refunds.
Refunds must be applied for before the end of the ticket’s 28-day validity.
A refund is calculated by deducting the cost of an Anytime Day Return for the same journey, for each day’s travel activated, from the cost of the Flexi Season.
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