Even if you travelled with another train company, we will deal with your refund if you bought your ticket from us.
For Anytime, Off-Peak and Super Off-Peak tickets you should apply for a refund through your GWR online account. If you have already collected your tickets, or these were posted to you directly, you’ll need to complete your request here.
If you’ve got an Advance ticket, and couldn’t travel due to delays or cancellation, you’ll need to complete your request here.
Note: You must not seek to recover the same money twice. However, claiming compensation using our reclaims process does not affect any additional statutory rights you may have, for example under the Consumer Rights Act 2015 where we as a company are at fault.