We advice you check your journey before traveling with us today
There is a good service across our network
Refunds are processed within 28 days of submitting a claim.
You can claim a refund if you didn’t travel.
These tickets are non-refundable unless you didn’t travel because your train was delayed or cancelled. You may be able to change the journey date or time without paying a fee.
Find out more about changing your ticket
We calculate any refund from the day the ticket is returned to us. We work out what is due based on the difference between the price you paid and the cost of a ticket for the time held.
Find out more about season ticket refunds
Refunds must be applied for before the end of the ticket’s 28-day validity.
A refund is calculated by deducting the cost of an Anytime Day Return for the same journey, for each day’s travel activated, from the cost of the Flexi Season.
Change your journey fee-free.
If you no longer need to use your season ticket you may be entitled to a refund.