You may be able to get your money back if you are no longer travelling.

Refunds are processed within 28 days of submitting a claim.

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How it works

We will only process a refund if the ticket was bought from GWR. If you bought your ticket elsewhere, contact the original retailer.
  • we need to receive your claim within 28 days of the ticket's expiry
  • we charge a £10 admin fee* for every application made
  • refunds are for unused tickets. If your GWR journey was delayed, you can claim Delay Repay
*The fee will be waived if you do not travel because your train is delayed or cancelled.

Anytime, Off-Peak and Super Off-Peak tickets

You can claim a refund if you didn’t travel.

Advance tickets

These tickets are non-refundable unless you didn’t travel because your train was delayed or cancelled. 

Until 30 September 2022 you can change the date or time of your ticket fee-free under our Book with Confidence scheme. If you can’t find a suitable alternative date or time, you can request a travel voucher that will be valid for 12 months. This can be done up until 6pm the day before.

Find out more about changing your ticket or how to request a voucher.

Season tickets

We calculate any refund from the day the ticket is returned to us. We work out what is due based on the difference between the price you paid and the cost of a ticket for the time held.

Find out more about season ticket refunds.

Flexi Season tickets

Refunds must be applied for before the end of the ticket’s 28-day validity.

A refund is calculated by deducting the cost of an Anytime Day Return for the same journey, for each day’s travel activated, from the cost of the Flexi Season.

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  • Ticket machine price guarantee
  • Other losses or costs
To find out more, visit our FAQs page.