If your claim has been approved but you believe the amount is incorrect, you will have the option to appeal the decision. Please submit an appeal with any additional information to support your claim and we will investigate further. If any of the details previously provided are incorrect, please correct these in your appeal.
Note that group claims will only be processed if we are provided with proof of ALL the relevant tickets you are claiming for. Only one image can be uploaded per claim, so multiple tickets will have to be combined into one image.
If you would like to discuss your claim with a member of our Delay Repay team, please call 03457 000 125 or email DelayRepay@gwr.com
. We’ll be happy to advise on what might have gone wrong, but an appeal will have to be made online before the decision can be reviewed.