Arrive at the station you’re travelling from 30 minutes before your train leaves and contact a member of station staff.
Some trains between Paignton and Exmouth, as well as occasionally, trains between Barnstaple and Exeter, may be formed of one accessible train attached to a non-accessible train. Our onboard staff and station staff will ensure you are helped into the right section of the train.
If you’ve pre-booked Passenger Assist with us, you can get help or assistance on your journey by:
calling the Passenger Assist team on 0800 197 1329 between 06:00 - 23:00