We advice you check your journey before traveling with us today
There is a good service across our network
Older and disabled passengers can book Passenger Assist with us by:
Our Accessible Travel Policy (ATP) outlines Great Western Railway’s commitments and standards of service.
To find out more about our ATP, click here.
Get a third off rail tickets for £20 a year or £54 for 3 years with the Disabled Persons Railcard.
Arrive at the station you’re travelling from 30 minutes before your train leaves and contact a member of station staff.
If you’ve pre-booked Passenger Assist with us, you can get help or assistance on your journey by:
Train travel becomes easier for people with communication difficulties, disabilities or limited English with the Devon Access Wallet. Visit the Devon Access Wallet website for more information.
Start typing to find your address quickly, or you can enter it manually below.
GWR train services can carry manual or powered wheelchairs up to the following dimensional and weight limitations: Width 700mm (610mm on Coach L First Class HST) Length (including footplates) 1200mm Weight (including passenger) 300kg. First Class Accommodation on high speed trains (HST) contains no wheelchair accessible toilet.
Please tell us about how you will be arriving at the station. In order to help us provide you with the correct assistance, please arrive at your departure station 30 minutes before your train leaves and contact a member of staff.
Please tell us about how you will be departing the station.
Do you agree for your personal and journey data to be gathered and held within the Passenger Assist booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf?*
From time to time we need to share Passenger Assist data with the Rail Regulator, their research suppliers and our own research suppliers to conduct research in order to drive customer journey improvements. Do you agree to be contacted regarding your experience?*
Stations on our network: car parking, WiFi, places to eat, accessibility and more.