Passenger Assist

Older and disabled passengers can book Passenger Assist with us by:

• calling 0800 197 1329 (06:00 to 23:00)
• using text relay on 18001 0800 197 1329
• filling in an online form

Accessible Travel Policy

Our Accessible Travel Policy (ATP) outlines Great Western Railway’s commitments and standards of service.

To find out more about our ATP, click here.

Disabled Persons Railcard

Get a third off rail tickets for £20 a year or £54 for 3 years with the Disabled Persons Railcard.

Useful downloads

• Our Mobility Scooter Policy and application form
• Application for Priority Seat Card
• GWR station information
• GWR Rolling Stock information

Good to know

Arrive at the station you’re travelling from 30 minutes before your train leaves and contact a member of station staff.

Some trains between Paignton and Exmouth, as well as occasionally, trains between Barnstaple and Exeter, may be formed of one accessible train attached to a non-accessible train. Our onboard staff and station staff will ensure you are helped into the right section of the train.

If you’ve pre-booked Passenger Assist with us, you can get help or assistance on your journey by:

• calling the Passenger Assist team on 0800 197 1329 between 06:00 - 23:00
• tweet @GWRHelp
• WhatsApp 07890 608043 between 07:00 - 23:00

Wheelchair sizes carried

Devon Access Wallet

Train travel becomes easier for people with communication difficulties, disabilities or limited English with the Devon Access Wallet. Visit the Devon Access Wallet website for more information.

Passenger Assist Form