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Sometimes our trains are quieter than we’d like during the week. So, we’ve got together with the team at Seatfrog to give you the chance to bid on a First Class seat - seamlessly from your mobile phone.
Think of it as paying for an advance ticket, but at the last minute. All you need is a Standard Class ticket, bought direct from us at GWR.
We’ll whisk you away in style.
|What is Seatfrog?||
Seatfrog is an app that enables customers to bid for an upgrade to First Class, when they have purchased an eligible Standard Class ticket and are travelling on an eligible service which has availability in First Class.
|Eligible Ticket Types||
Seatfrog currently supports Standard Advance, Anytime, Off-Peak, Super Off-Peak and season tickets, booked on selected services operating 7 days a week.
|Available routes||From 14 August 2019 Seatfrog will be available on a selection of trains:
|How does it work?||
|Can I pay for the upgrade without the auction?||Yes, you can, there is an “Upgrade Now” price in Seatfrog. You can “Upgrade Now” anytime from adding your trip to 30 mins before departure.|
|Who can participate?||
|When do auctions run?||
Auctions start approximately 24 hours before and end 30 mins before the train’s departure from its origin station.
|How to claim your upgrade?||
|Number of seats available||Upgrade availability depends on how busy the service is. Seatfrog won’t allow you to bid for more seats than are available in an auction and also doesn’t run on trains that are expected to be busy.|
|Does it cost me anything?||It is free to bid for an upgrade. You only pay if you win|
|How do I know when an auction starts?||Auctions start approximately 24 hours before departure. Just make sure you turn notifications on and Seatfrog will do the rest, notifying you as soon as an upgrade is available, and an auction has started.|
|Can I bid for multiple upgrades?||
|How many bids can I place in an auction?||You can bid as many times as you like. For bids to be accepted they must be higher than the reserve or current price in the auction. To win make sure you have the highest bid when time’s up.|
|Can I see other people’s bids?||We make sure your bid is hidden from other bidders, so you can’t see theirs either.|
|How do I pay for my ticket?||Simple. As soon as you want to place a bid, Seatfrog will ask you to register your preferred payment card and this will be charged if you win the upgrade.|
|Do I get a receipt?||Yes. Seatfrog generates a tax receipt with your First Class upgrade barcode and emails you a copy, so you don’t need to do anything.|
|Can I pick my seat?||
|Can I use my upgrade at the ticket gates?||Customers should only pass through gates at Stations with their original ticket.|
|How do I show the guard my new ticket?||Just show the guard your new First Class upgrade barcode in the Seatfrog app along with your current Standard Class ticket. The guard will check both tickets.|
|What happens if my train is delayed or cancelled?||
|What happens if there is a disruption?||Seatfrog will stop auctions if there is any expected disruption. Further upgrades will not be available for affected services.|
|What happens if I miss my train?||You can only use your Seatfrog upgrade on the selected service, so if you miss your train, unfortunately, you won’t be able to use your upgrade on a later service.|
|What happens if my phone dies?||Please be aware that if you can't produce your Seatfrog upgrade and your original ticket to the train manager you may be asked to pay the full cost of a First Class ticket. You’ll also receive your upgrade via email so make sure your phone is charged!|
|What if I need assistance?||
|What do I get with up upgrade?||
|Will I be able to collect Nectar points on a winning First Class upgrade bid?||Regrettably, at this time you will be unable to collect Nectar points.|
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