If you are looking to automatically pay monthly for a season ticket with your 12th month free, then monthly season auto-renewal is just the ticket.
What is monthly season auto-renewal?
Monthly season auto-renewal is an exclusive smartcard product to help save money and time if an annual season ticket isn’t for you.
Instead of having to renew your season ticket online or at the station every month, we’ll automatically renew it before it expires so you just need to touch in on a smartcard reader to add your new season ticket. Plus, if you auto-renew the same monthly season ticket 11 times in a row your 12th is free, including the London Travelcard on your season ticket, saving even more money.
You can buy and set up monthly season auto-renewal on your GWR Touch Smartcard on most of our network.
Use our handy tool to discover if monthly season auto-renewal season tickets are available for you.
Please note - If either your origin or destination station is London, please select ‘London Paddington’.
Monthly season auto-renewal scheme checker
Included in the scheme?
Included in the scheme?
This route is not included within the scheme
How does monthly season auto-renewal work?
Once you’ve set-up monthly season auto-renewal, you will receive a reminder via email 14 days before your ticket renewal date. You can then change any of the following: the ticket renewal date by up to 14 days, the payment card, the station to collect your season ticket or cancel your renewal.
If you don't need to make any changes, payment for your season ticket is taken seven days before the renewal date. Your season ticket will be loaded onto your smartcard the first time that you touch in following its renewal.
You can cancel your monthly season auto-renewal at any time.
choose your monthly season ticket and tick to setup a ‘monthly season auto-renewal’ during your purchase
submit your order
You can load your monthly season ticket onto your smartcard after two hours at your nominated station using a smartcard reader.
If you don’t have a smartcard:
register for a GWR account or login if you already have one
go to ‘Manage smartcards’ within your account and choose ‘Apply for a smartcard’ from the drop-down menu
fill out the form and submit your order
You’ll receive your new Touch Smartcard within 5 working days. Once your smartcard arrives, choose your monthly season ticket and make sure ‘monthly season auto-renewal’ is selected during your purchase.
*The small print
Monthly season auto-renewal season tickets are only available on a Great Western Railway Touch Smartcard.
when 11 monthly season tickets are bought in succession with the monthly season auto-renewal setup the 12th ticket is free of charge.
in order to be eligible for a 12th free ticket, the monthly season tickets must be for the same journey and class of travel for 11 consecutive months. The 12th free season ticket will be for the same journey and class of travel.
Monthly season auto-renewal season tickets are only available on a GWR Touch Smartcard and when purchased online at www.GWR.com.
only valid on selected Great Western Railway Touch Smartcard enabled routes.
there are no refunds or cash equivalent available for the 12th free month if the ticket is no longer required.
the 12th free ticket is not available where a refund, cancellation or changeover is given to any season ticket purchased in the preceding 11 months.
the monthly season auto-renewal can be cancelled at any time.
adult and child monthly season tickets may qualify for the auto-renewal scheme.
you may delay the renewal start date by 14 days to allow for a break in renewal, including your free season ticket.
where payment of your monthly season auto-renewal fails, you will be notified by email with options to follow. Payment will be retried in 5 days and if the request for payment fails on the second attempt the renewal will be cancelled and a cancellation email will be sent to the registered user.
where monthly season auto-renewal is cancelled due to failed payment, or as a refund or on request by the user, the 12th free ticket entitlement will no longer apply. The 12-month cycle is terminated and starts from the beginning when another season ticket is purchased and auto-renewal is setup.