We always ask our customers to give up priority seats for people who need them more, but it’s not always obvious why someone needs a seat.
If you’re disabled, pregnant, 65 or over, or travelling with a child under 3, and you need to sit down when you travel, you are eligible for a Priority Seat Card. That way, when you ask someone for their seat, you can show your card without having to explain anything.
To see if you can get a card, call our Passenger Assist team on 0800 197 1329 or download an application form (PDF, 149 KB).
There are clearly labelled priority seats on all our trains, usually near the doors.