Onboard

  • Can I take my bike on the train?
  • Do you have free Wi-Fi on your trains?
  • How much luggage am I allowed to bring on your trains?
  • What food and drink do you have on-board?
  • Is Pullman Dining available?
  • Do you have baby changing facilities on-board your trains?
  • What is your smoking and e-cigarette policy?
  • Can I take my wheelchair on the train?
  • Can I travel with my mobility scooter?
  • Can I have information about Priority seat cards?
  • Can I bring my pram onboard?
  • Can I take my pet on the train?
  • Are there toilets onboard?
  • Can I bring my assistance dog onboard?
  • Can I bring my surfboard on your trains?
  • How do you clean your trains?
  • What happens to rubbish on-board your trains?
  • What additional cleaning do you do on your trains because of Covid-19?
  • When can I board the Night Riviera Sleeper service?

At station

  • Do you have free Wi-Fi at your stations?
  • Can I have information about parking at your stations?
  • Can I have information about GWR ticket offices?
  • Can I have information about GWR ticket machines?
  • Can I have information about parking for International Blue Badge Holders?
  • What are the opening hours of the First Class lounge at Paddington station?
  • What are the opening hours of the First Class lounge at Cardiff?
  • Can I have information about the Sleeper lounges?
  • Do you have baby changing facilities at your stations?
  • Where can I charge my electric car?
  • What is your smoking and e-cigarette policy?

Plan your journey

  • How can I check if the service I am planning to travel on is running as normal?
  • Is there a way I can receive updates about my intended journey?
  • How do I reserve a seat?
  • How do I reserve a bike space?
  • How can I get journey information when your contact centre is closed?
  • Can you help me plan my journey to the airport after travelling with GWR?
  • How can I check if engineering works will affect my journey?
  • Can you give me advice on changing trains for my journey?
  • Can I book assistance for my journey?