Ticket types & restrictions

  • What types of ticket are there to choose from?
  • Do you offer ranger and rover tickets?
  • Can I break my journey?
  • At what times can I use Peak and Off-Peak Day Travelcards?

Buying a ticket

  • How do I get cheap train tickets?
  • Can I use cash?
  • How far in advance can I book a ticket?
  • Are there discounts for groups of people travelling together?
  • How do I buy a Railcard?
  • Can I change the way I collect my tickets?
  • Can I have my tickets delivered to a different address?
  • Can I buy tickets for the London Underground on GWR.com?
  • How does PlusBus work?
  • How do I find my booking reference?
  • How do I collect tickets from a ticket machine?
  • What do I do if I have lost my tickets?
  • When do I have to pay for children?
  • If I purchase a ticket for a child, do they need to carry ID / proof of age?
  • Will I get a receipt for the tickets I purchased?
  • What is GWR's VAT number?
  • What should I do if I have not received the tickets I booked at GWR.com?
  • Can I have information about Business Travel?
  • Can conference venues and organisers get a discount on train fares?

Amending a ticket

  • Can I change my ticket?
  • Can I upgrade my ticket to First Class?
  • My train was cancelled today. Can I use my ticket tomorrow instead?

Season tickets

  • Why should I get a season ticket?
  • How much will my season ticket cost?
  • Can I use a Railcard with my season ticket?
  • Can I get a replacement season ticket?
  • Can I get a refund on my season ticket?
  • If I buy my season ticket online, how many Nectar points will I collect?
  • What compensation do season ticket holders receive for delays?
  • How do I receive my season ticket renewal discount?
  • What is a void day?

Flexi Season ticket

  • What is a Flexi Season ticket?
  • Is a Flexi Season ticket the same as a season ticket?
  • How do Flexi Season and other season tickets vary?
  • How much can I save with a Flexi Season ticket?
  • How can I buy a Flexi Season ticket?
  • Where can I use a Flexi Season ticket?
  • Can I buy an off-peak Flexi Season ticket?
  • Can I buy a First Class Flexi Season ticket?
  • Can I buy a child Flexi Season ticket?
  • Can I still travel if I lose or forget my smartcard with my Flexi Season ticket?
  • Can I travel to any station with my Flexi Season ticket?
  • How do I use a Flexi Season ticket?
  • Can you use a Flexi season ticket on any operator?
  • Can you use a Flexi Season ticket on London underground or overground services?

Pricing and refunds

  • How much does a Flexi Season ticket cost?
  • How much is a Flexi Season ticket compared to a Season ticket?
  • Can I get a refund on a Flexi Season ticket?
  • If I buy a Flexi Season ticket and only take a couple of journeys, can I get the remaining journeys refunded?
  • Can I get Delay Repay on a Flexi Season ticket?
  • I bought a Flexi Season but am going to have to go to the office more than I realised, can I exchange my Flexi Season for a season Ticket?
  • Can I get a discount on a Flexi Season ticket using a Railcard?
  • I was sick so didn’t use my Flexi Season this month, can I get a refund?

Mobile e-Tickets

  • What do I need to get a mobile e-Ticket?
  • Are all ticket types available as mobile tickets?
  • How do I buy a mobile ticket?
  • Can I still get a Railcard discount with a mobile ticket?
  • Can I still reserve a seat with a mobile ticket?
  • How quickly will my mobile ticket be delivered to me?
  • Will I still get an email confirmation when buying a mobile ticket?
  • How do I use my mobile ticket at a station with gates?
  • What happens if I forget my phone, or the battery is dead?
  • What happens if I can’t get signal on my phone?
  • Can I print off my barcode as a back-up?

Smartcards

  • Can I have information about Touch Smartcards?
  • How do I get a new touch smartcard?
  • Where can I use my touch smartcard?
  • How do I buy a smart ticket?
  • Can I still get a Railcard discount with a smart ticket?
  • How quickly will my smart ticket be delivered to me?
  • Will I still get an email confirmation when buying a smart ticket?
  • What do I do at a station with ticket gates?
  • I have a season ticket on my GWR touch smartcard, do I need to carry my photocard with me?
  • Can more than one person travel using the same GWR touch smartcard?
  • What happens if I leave my GWR smartcard at home?
  • What should I do if my GWR touch smartcard has been lost or stolen?
  • What should I do if my GWR touch smartcard stops working?