Keeping you safe

  • What are you doing to keep us safe when travelling?
  • What guidance should I follow when planning my journey?
  • What additional cleaning do you do on your trains because of Covid-19?

Travel advice

  • What is the most recent travel advice?
  • Do I need to wear a face covering when travelling with GWR?
  • Will my voucher be extended if I've not used it during lockdown?
  • What happens if government advice on travel changes?
  • Is there a way I can receive updates about my intended journey?
  • Do I need to make a seat reservation before travelling?
  • How do I reserve a seat?
  • How do I reserve a bike space?
  • I need assistance when travelling, will that still be available?
  • Can I use cash?