1. These terms and conditions (‘terms’) apply to the discounted fares offered by First Greater Western Limited (‘GWR’) for families (as defined below) travelling into and out of London Paddington. These terms apply in addition to (and in the event of any conflict will prevail) GWR's full ticket terms and conditions
2. Family Tickets can be bought all year round.
3. Family Tickets are available on selected GWR services (subject to availability and any planned engineering), as long as you start or end your journey at London Paddington.
4. Family Tickets only apply to a family travelling together at the same time. A 'Family' is defined as at least 1 adult and 1 child, and no more than 2 adults and 4 children.
5. Family Tickets are available in both Standard and First Class.
6. Family Tickets can be bought up to 23.59 on the day before travel at stations, selected retailers, and online at GWR.com
7. Seat reservations are mandatory and free of charge. You must travel on the trains and seats shown on your ticket(s). If you travel on different dates or trains, you must buy a new ticket at the full fare.
8. Other discounts including Railcards and Group discounts do not apply.
9. Family Tickets are non-refundable, but you can change the date and time of travel. If the price of your new ticket is more, you’ll need to pay the difference. A £10 admin fee per group is normally payable.
Until 31 December 2021, will waive this fee under our ‘book with confidence’ guarantee if you make your changes before 18:00 on the day before travel.
10. If you have special requirements, or need help, please let us know at least 6 hours before you travel. Get in touch with our Passenger Assist team
11. All travel is subject to The National Rail Conditions of Travel
12. GWR reserves the right to withdraw this fare without prior notice.
13. GWR reserves the right to revise the terms and conditions, information materials, and notices on this website from time to time. Or, to temporarily or permanently, discontinue the website or any part of it from time to time without prior notice should circumstances make such action reasonably necessary. You should review our terms and conditions each time you visit this website
14. GWR endeavours to ensure that the information on this website is accurate but makes no representations or warranties as to accuracy and accepts no liability for the same.