Passenger's Charter

Our Passenger’s Charter is our commitment to you. We work hard to make sure every journey you take with us is easy and enjoyable. Our charter tells you what you can expect from all of us at GWR, on our trains and at our stations. It sets out the minimum level of service we’re committed to.

If you’d like to read it:

We work with Transport Focus and London TravelWatch to review the charter each year. If you’d like to help us improve it, please get in touch with our Customer Support team.