Passenger's Charter

You can find details about our safety, performance and customer care standards in our Passenger's Charter. 

If you’d like to read it:

  • download our Passenger's Charter as a PDF
  • pick one up at your nearest station
  • call our Customer Support team on 03457 000 125 – open daily, 06:00 to 23:00
We work with Transport Focus and London TravelWatch to review the charter each year. If you’d like to help us improve it, speak to a member of our Customer Services team.