Contact us

Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.

If you need help with a booking or are travelling within the next few days either use Twitter or call us.

Call us

Department Telephone number 
Help and Support
Email us or call 0345 7000 125 (07:00 to 22:00 every day)
Web Sales Support
Call 0345 7000 125 (07:00 to 22:00 every day)
Lost Property
0345 7000 125 (07:00 to 22:00 every day)
Telesales 
0345 7000 125 (07:00 to 22:00, 08:00 to 19:00 Saturday and Sunday)
Textphone 
0800 197 1329
Assisted Travel
0800 197 1329
Welsh Speaking Enquiries
0845 604 0500

Write to us at:
GWR Customer Support
FREEPOST RSKT-AHAZ-SLRH
Plymouth
PL4 6AB

  • We’ll only share your details with other First Group companies. If you want to stop receiving information, write to us at MH101, GWR, Milford House, 1 Milford Street, Swindon SN1 1HL.

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