Contact us

Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.

If you need help with a booking or are travelling within the next few days either use Twitter or call us.


@GWRHelp is the fastest way to get a response, as our team are on hand 24/7.

Call us

Department Telephone number 
Help and Support
Email us or call 0345 7000 125 (07:00 to 22:00 every day)
Web Sales Support
Call 0345 7000 125 (07:00 to 22:00 every day)
Lost Property
0345 7000 125 (07:00 to 22:00 every day)
0345 7000 125 (07:00 to 22:00, 08:00 to 19:00 Saturday and Sunday)
18001 0800 197 1329
Assisted Travel
0800 197 1329
Welsh Speaking Enquiries
0845 604 0500 (provided by National Rail Enquiries)

Write to us at:
GWR Customer Support

  • We’ll only share your details with other First Group companies. If you want to stop receiving information, write to us at MH101, GWR, Milford House, 1 Milford Street, Swindon SN1 1HL.

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