At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Platform 1
- Storage Spaces
- 4
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Cycles are left at owners risk. Abandoned cycles may be removed.
- Car Park
- Yes
- Free of Charge
- Yes
- CCTV Coverage
- No
- Car Park Operator
- APCOA Parking UK
- Address
- No
- Phone Number
- Primary telephone number: 01895 262122
- Web Address
- Note
- Disabled Parking is free on production and DISPLAY of the full blue badge pack. Penalty notices will be issued without valid badge pack on display
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 17
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- NO
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No dedicated area
- Airport
- No
- Ticket Office
- No
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southern
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available, however on-train staff are available to assist you on and off some services. Monday to Friday - Closed Saturday - Closed Sunday - Closed
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- No
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- No
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- There is an unheated shelter on both platforms.
- Seating
- Yes
- Staff help available opening times
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available, however on-train staff are available to assist you on and off some services. Monday to Friday - Closed Saturday - Closed Sunday - Closed
- Helpline Number
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - comments@southernrailway.com | Phone - 0800 138 1016 | Textphone - 0800 138 1018
- Helplines Opening times
See below for times when this station is staffed.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance on arrival by:
Pressing the emergency & assisted travel button on a station Help Point
Calling our freephone number: 0800 138 1016
Texting us on 07970 511077
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
- Ramp for train Access
- Yes
- Step Free Access
This is a Category B1 station: Step free access to platform 1 (to Ashford International). Short path and gentle ramp to platform 2 (to Hastings). Access between platforms via level crossing.
Assistance Meeting Point is on platform 1 under the shelter.
- Wheelchairs Available
- No