At a glance
Station Message
The ticket office at Ashford (Surrey) will be closed on Wednesday 29, Thursday 30 October and Saturday 1 November 2025.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Car park
- Storage Spaces
- 24
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 92
- Daily Rate
- £6.00
- Weekly Rate
- £23.90
- Monthly Rate
- £84.70
- 3 Monthly Rate
- £254.10
- Annual Rate
- £847.00
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
The ticket office is located on Platform 2.
A Ticket Vending Machine with a video help link is located near the station entrance and on platform 1.
Monday to Friday - 06:25 to 13:25 Saturday - 08:00 to 14:00 Sunday - 08:55 to 16:25- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: South Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 06:30 to 10:30 Weekend - Closed
- Passenger Information Systems available
- DepartureScreens
- Customer Help Points
- Customer Help points are located on every platform
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Location for rail replacement services
- Woodthorpe Road - London Transport bus stops
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 07:30 to 19:00 Weekend - Closed All Bank Holidays - Closed
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Yes
- Shops
- No
- Toilets
- The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Baby Changing facilities
- No
- National Key toilets
- The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- The waiting room is only opening during ticket office opening hours.
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 06:30 to 10:30 Weekend - Closed
- Helpline Number
- 0800 5282100
- Helplines Opening times
- Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
- Ramp for train Access
- Yes
- Step Free Access
- Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).
- Wheelchairs Available
- No