At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Within station and on forecourt
- Storage Spaces
- 86
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- National Car Parks Ltd
- Address
- No
- Phone Number
- Primary telephone number: 0845 050 7080
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 664
- Daily Rate
- £8.40
- Weekly Rate
- £42.00
- Monthly Rate
- £186.00
- 3 Monthly Rate
- £530.00
- Annual Rate
- £1,856.00
- Taxis
- In front of station.
- Accessible Taxis
- Details of nearest taxis are shown on station information poster
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Monday to Friday - 06:00 to 19:00 Saturday - 07:00 to 18:00 Sunday - 09:00 to 17:00
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (12 miles south) for journeys towards London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended Saturday - 07:00 to 18:00 Sunday - 09:00 to 17:00
- Passenger Information Systems available
- No
- Customer Help Points
- Help point available on platform 1
- Customer Services
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Location for rail replacement services
- Substitute bus services stop at front of Station
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Yes
- Shops
- News agent
- Toilets
- Toilets are located in the booking hall and are open when the Ticket Office is open
- Baby Changing facilities
- Female toilets
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Waiting rooms are available on platforms 1 and 2 Monday to Friday - 06:00 to 17:45 Saturday - 07:00 to 16:45 Sunday - 09:00 to 15:45
- Seating
- Yes
- Staff help available opening times
- Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (12 miles south) for journeys towards London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended Saturday - 07:00 to 18:00 Sunday - 09:00 to 17:00
- Helpline Number
- 0800 028 28 78
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to platforms via lifts.
This station is a category A station according to ORR station classification system.
https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office
- Wheelchairs Available
- Yes
Data unavailable