At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- At the station
- Storage Spaces
- 4
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Not available at this station.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Accessible Taxis
- You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
- Impaired Mobility set down and pick up points available
- Step free access from car park
- Airport
- No
- Ticket Office
- Yes
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- No
- Penalty Fares
- Applicable Operators: Northern
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- No
- Passenger Information Systems available
- Announcements
- Customer Help Points
- Yes
- Customer Services
- 08002006060
- Location for rail replacement services
- Pick Up / Drop Off at the bus stops opposite Bowes Hotel (towards Carlisle) and outside Bowes Hotel (towards Newcastle)
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 07:00 to 22:00
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Yes
- Shops
- No
- Toilets
- No
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No waiting rooms at the station. Shelters on both the west and east bound platform.
- Seating
- No
- Staff help available opening times
- No
- Helpline Number
- 0800 138 5560 text relay 18001 0800 138 5560
- Helplines Opening times
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- No
- Step Free Access
- Category B Station
- Please note there are no tactile pavings at this station
Step free access to both platforms. Step free access to platform 1 Newcastle bound via the car park. Access to the Carlisle bound platform is via the level crossing.
To find our more about travelling around this station, please see the 360 map click here
- Wheelchairs Available
- No