At a glance
Station Message
The lifts are be out of order between platform 2 and the station entrance / exit at Basildon station.
Customers from the London side of Basildon should be advised to change trains at Pitsea or Benfleet and return to Basildon from there.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Outside front of station towards Bus station
- Storage Spaces
- 36
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- Council owned and maintained racks
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.
- Accessible Taxis
- Operated by local companies. Pre-booking advised.
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Monday to Friday - 05:15 to 21:00 Saturday - 05:15 to 21:45 Sunday - 06:15 to 20:45
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: c2c
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 06:00 to 21:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Help points are located on each platform.
- Customer Services
Monday - Friday, 08:00 - 20:00
Saturday 09:00 - 16:00
Sunday 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.co.uk
- Location for rail replacement services
- c2c Rail Replacement in the bays on Southernhay, east of the Station Entrance (W3W ///power.simply.locker)
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 08:00 to 20:00 Weekend - 09:00 to 16:00 All Bank Holidays - 09:00 to 16:00 All Bank Holidays - 09:00 to 16:00
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Adjacent to main entrance
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Shops
- "Station News" in the Booking Hall
- Toilets
- The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
- Baby Changing facilities
- Yes
- National Key toilets
- Located in booking hall. This can be accessed using a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Yes
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 06:00 to 21:00
- Helpline Number
- 03457 44 44 22
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Step free access is available to both platforms via lifts
- Wheelchairs Available
- No