Private Hire / Black Cabs outside Station Entrance
Impaired Mobility set down and pick up points available
Ticket Buying and Collection
In the booking hall.
Monday to Friday – 06:00 to 21:30 Saturday – 06:00 to 21:30 Sunday – 07:00 to 21:30
Height Adjusted ticket office counter
Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Collection of Pre-Purchased tickets
Applicable Operators: Great Western Railway, South Western Railway
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
Monday to Friday – 07:30 to 19:00 Weekend – Closed
Bureau de Change
First Class Lounge
Internet Kiosk Available
Cards and coins
Accessible Public telephones
The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: firstname.lastname@example.org.
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Ramp for train Access
Step Free Access
Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.
Please be aware that this station has no tactile paving on the platform edge.