At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- There are two dedicated cycle parking areas which provide a mix of free cycle parking and paid secure cycle parking - for £25 a year - which is managed by Chelmsford City Council. One cycle parking area is located next to Car Park A and the other is next to the bus interchange, which is beyond the station building and adjacent to Platform 3.
- Storage Spaces
- 533
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- Chelmsford City Council
- Address
- No
- Phone Number
- Primary telephone number: 01245 606710
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 255
- Weekly Rate
- £42.00
- Monthly Rate
- £172.00
- 3 Monthly Rate
- £491.00
- Annual Rate
- £1,719.00
- Taxis
- There is a taxi rank outside the station entrance.
- Accessible Taxis
- Details of nearest taxis are shown on station information poster
- Impaired Mobility set down and pick up points available
- There is an impaired mobility set down area available
- Airport
- No
- Ticket Office
- None
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- The ticket machines are accessible
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- There are five help points at the station - two are on the concourse and there is one on each of the three platforms.
- Customer Services
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Location for rail replacement services
- Rail replacement bus services pick up and drop off at the designated bus stops within the bus interchange, which is beyond the station building and adjacent to Platform 3.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- There are ticket gates in operation on the station concourse
- CCTV
- Yes
- ATM Machine
- There is no ATM
- Bureau de Change
- There is no bureau de change
- First Class Lounge
- There is no First Class lounge
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- There is no post box
- Public Wi-Fi
- There is WiFi available
- Shops
- There are no shops
- Toilets
There are male, female, and accessible toilets located on the station concourse, and also on Platform 2. The accessible toilets and a Changing Places toilet, which is also located on the station concourse, are available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Sunday 04:30 - 02:00
- Baby Changing facilities
- The Baby Change toilet is located on the station concourse, in between the gateline and the access to Platform 3.
- National Key toilets
- No
- Showers
- There are no showers
- Trolleys
- No
- Tourist information office
- There is no tourist information
- Waiting Rooms
- There is a seated waiting area on the main station concourse, and a waiting room on Platforms 1 and 2. Monday to Sunday - 04:30 to 02:00 All Bank Holidays - 04:30 to 02:00
- Seating
- There is a seated waiting area on the main station concourse, and a waiting room on Platforms 1 and 2.
- Staff help available opening times
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
- Helpline Number
- 0800 028 28 78
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- There are ramps available
- Step Free Access
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
The assistance meeting point is the information desk, which is located next to the ticket machines on the station concourse.
- Wheelchairs Available
- There are wheelchairs available