At a glance
Station Message
The escalators are out of order between the concourse and platform 12b at Birmingham New Street station until 9 December for essential maintenance.
Alternative Routes & Step-Free Access:
Red Zone Lifts: Fully operational at the B-end for step-free access to the concourse.
Green Zone (A-end): Walk down to the front/A-end of the platform to access the Green Zone, where all escalators and lifts are fully open.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- No
- Storage Spaces
- 58
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking (UK) Limited
- Address
- - -
- Phone Number
- Primary telephone number: 0345 077 4224
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 38
- Taxis
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
- Accessible Taxis
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit Traintaxi
- Impaired Mobility set down and pick up points available
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
- West Midlands Railway - 0800 024 8998
- Avanti West Coast - 0800 0158 123
- Airport
- Regular train service to Birmingham International. 10 - 15 minute journey
- Ticket Office
- On the main concourse next to WH Smiths Monday - 05:15 to 23:00 Tuesday - 05:15 to 23:00 Wednesday - 05:15 to 23:00 Thursday - 05:15 to 23:00 Friday - 05:15 to 23:00 Saturday - 05:15 to 23:00 Sunday - 08:00 to 23:00
- Height Adjusted ticket office counter
- Floorwalkers are available to assist all customers
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Staff available to assist where required.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: West Midlands Railway, London Northwestern Railway, CrossCountry, Avanti West Coast
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Journey Care assistance is available prior to travel via the relevant Train Operator:
- Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
- CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
- London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
- Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Monday to Sunday - 07:30 to 23:59- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Available at Customer Reception and station floorwalkers
- Customer Services
- Luggage received from terminated trains at Birmingham New Street only
- Location for rail replacement services
- Rail replacement buses/coaches depart from bus stops on Smallbrook Queensway near this station adjacent to TK Maxx Store.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 17:30
- Ticket Gates
- Wide gates are available for wheelchair users, buggy's and passengers with luggage.
- CCTV
- Yes
- ATM Machine
- ATM machines are located on the paid concourse
- Bureau de Change
- No
- First Class Lounge
Located
On the paid concourse between Platforms 3 & 4
Tickets Accepted
Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Located opposite Network Rail Reception on the main concourse
- Post Box
- No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
- Shops
- Boots located on the main concourse, before the ticket barrier
- Camden Food located beyond the ticket barrier
- Costa located beyond the ticket barrier next to Platform 5b escalator
- Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
- M&S Food located on the main concourse
- Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
- The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
- W H Smith located on the main concourse, before the ticket barrier
- Vending and photobooth available
- Toilets
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
- Platforms 2 - 3a (Blue Lounge)
- Platforms 10 - 11a (Yellow Lounge)
- Platforms 10 - 11b (Red Lounge)
- Baby Changing facilities
- Female toilets,Male toilets
- National Key toilets
- Close to Platforms 1A and 12A and Platforms 10 and 11B
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
- Seating
- No
- Staff help available opening times
Journey Care assistance is available prior to travel via the relevant Train Operator:
- Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
- CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
- London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
- Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Monday to Sunday - 07:30 to 23:59- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
- Wheelchairs Available
- Yes