At a glance
Station Message
Station details
- Bicycle parking
- No
- Storage Sheltered
- Yes
- Storage Location
- Alexandra Road car park and limited spaces on Platform 4
- Storage Spaces
- 0
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Not all storage is covered by CCTV
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- Saba Parking Services Ltd
- Address
- No
- Phone Number
- Primary telephone number: 03301235247
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 421
- Taxis
- A taxi office is located at the platform 4 entrance/exit to the station on The Parade
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- Elizabeth Line to Heathrow Airport
- Ticket Office
- Warley Hill entrance in the ticket hall Monday to Friday - 06:10 to 20:00 Saturday - 06:10 to 20:00 Sunday - 07:10 to 20:10
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Accessible ticket machines are located within the ticket hall on Warley Hill and inside the station entrance on platform 4 The Parade.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Elizabeth line, Greater Anglia
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Customer Services
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See click here for details)
- Location for rail replacement services
Rail replacement bus services depart from:
Alexandra Road for both Westbound and Eastbound services
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Brentwood has a Secure Station accreditation
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Yes
- Shops
News agent located at the top of the staircase to platform 1
- Toilets
Toilets are located on both Platforms 3&4
Baby change facilities are available within the accessible toilets on platforms 3&4, which is accessible with a radar key.
- Baby Changing facilities
- Yes
- National Key toilets
- These toilets are operated by a radar key
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Heated waiting rooms are located on both Platform 3 and Platform 4.
- There is one step to access the waiting room on platform 4.
- Access to the waiting room on platform 3 is step free.
- Both waiting rooms are open from first train to last.
- Seating
- Waiting rooms and covered seats are available on both platforms 3&4
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Ramp for train Access
- Yes
- Step Free Access
- Accessibility Category B1. This station has step-free access to some platforms. It is step-free from the booking hall via lifts to Platforms 1, 2 and 3. Access to Platform 4 through Alexandra Road car park entrance via a high gradient road.
- Staff ramp assistance is always available
- Accessible seating is available on platforms 3&4.
- Wheelchairs are available from first to last train.
- Wheelchairs Available
- Yes