At a glance
Station Message
Due to engineering works on 24 and 25 October, the Blue Badge parking bays and station Drop-Off / Pick-Up Points will be suspended.
There will be no public vehicle access to the station during this time.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Cycle storage is available outside both entrances.
- Storage Spaces
- 1000
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Using a D-lock? Reversing your bike onto the stand may make locking easier.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- Pick up/drop off only. No taxi rank
- Impaired Mobility set down and pick up points available
- There is an impaired mobility set down area available
- Airport
- No
- Ticket Office
- No ticket office at this station - Ticket machines available outside both entrances.
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- 4 outside entrance Hospital side, 2 outside entrance Park side
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
- Location for rail replacement services
- No
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- There are ticket gates in operation on both station concourses
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Available at this station
- Shops
- No
- Toilets
There are male, female, accessible toilets, and a Changing Places toilet located on the station concourse Hospital Side (East). There is also an accessible toilet located in the concourse Park Side (West). All toilets at this station are scheduled to be open at the following times:
Monday - Sunday 06:00 - 22:00
- Baby Changing facilities
- There is a baby change facility located in the concourse hospital side.
- National Key toilets
- One each Parkside concourse, and Hospital side concourse
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Shelter on platform 2/3
- Seating
- All platforms
- Staff help available opening times
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
- Helpline Number
- No
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- On all platforms
- Step Free Access
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
The assistance meeting point is the information desk, which is located in the concourse.
- Wheelchairs Available
- There are wheelchairs available