A comfortable modern lounge, with information screens, complimentary refreshments and a dedicated customer host ready to serve you.
Wi-Fi is available.
Monday to Friday – 06:00 to 18:30 Saturday – Closed Sunday – Closed
Internet Kiosk Available
Cards and coins
Accessible Public telephones
There are four payphones in the concourse and one each on platforms 1/2, 3/4 and 6/7.
At the Penarth Road entrance and also in the main concourse.
News agent and convenience store
The toilets are located on Platforms 1 to 8. The National Key toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a radar key and are only available during staffing hours.
Baby Changing facilities
National Key toilets
The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.
Tourist information office
On platforms 1/2, 3/4, 6/7 and 8.
Accessibility and Mobility Access
Staff help available opening times
Monday to Friday 04:00 to 01:00
Saturday 04:00 to 00:30
Sunday 07:00 to 00:30
Monday to Friday – 04:00 to 01:00 Saturday – 04:00 to 00:30 Sunday – 07:00 to 00:30
Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Ramp for train Access
Step Free Access
Step free access is available to Platforms 0 to 8.