At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2
- Storage Spaces
- 36
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Near the main entrance Monday - 06:00 to 22:00 Tuesday - 06:00 to 22:00 Wednesday - 06:00 to 22:00 Thursday - 06:00 to 22:00 Friday - 06:00 to 22:00 Saturday - 06:00 to 22:00 Sunday - 07:00 to 19:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- The ticket machines are near the main entrance and take cash and major debit and credit cards.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Help provided by on train staff outside staffing hours. Monday - 05:15 to 00:15 Tuesday - 05:15 to 00:15 Wednesday - 05:15 to 00:15 Thursday - 05:15 to 00:15 Friday - 05:15 to 00:15 Saturday - 05:15 to 00:15 Sunday - 07:00 to 23:00
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- No
- Customer Services
Contact our Customer Relations team directly via the Transport for Wales Website.
In the event of rail service disruption or Metro transformation work, buses will not stop at the station.
From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place.
To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff.
To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.
- Location for rail replacement services
To Cardiff Central / Cardiff Bay: bus stop layby outside the station.
To Cathays/Radyr/Pontypridd/Treherbert/Aberdare/Merthyr/Heath/Caerphilly/Rhymney: bus stop on Dumfries Place, the same side as Sainsbury's.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Outside the station.
- Shops
- No
- Toilets
- The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Seating area in the caf on platform 3/4. Monday - 05:30 to 00:00 Tuesday - 05:30 to 00:00 Wednesday - 05:30 to 00:00 Thursday - 05:30 to 00:00 Friday - 05:30 to 00:00 Saturday - 05:30 to 00:00 Sunday - 08:00 to 23:00
- Seating
- Yes
- Staff help available opening times
- Help provided by on train staff outside staffing hours. Monday - 05:15 to 00:15 Tuesday - 05:15 to 00:15 Wednesday - 05:15 to 00:15 Thursday - 05:15 to 00:15 Friday - 05:15 to 00:15 Saturday - 05:15 to 00:15 Sunday - 07:00 to 23:00
- Helpline Number
- 03333 211202
- Helplines Opening times
- No
- Ramp for train Access
- Yes
- Step Free Access
Category A.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
- Wheelchairs Available
- Yes