Castle Cary station

Station details

• Getting to and from the station

  Bicycle parking

  Yes

  Storage Sheltered

  Yes

  Storage Location

  Platform 1

  Storage Spaces

  8

  Storage CCTV

  Yes

  PlusBike (Cycle hire)

  No

  Additional Notes

  Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.

  Car Park

  Yes

  Free of Charge

  No

  CCTV Coverage

  No

  Car Park Operator

  No

  Address

  Station Wharf Castle Cary BA7 7PE

  Phone Number

  No

  Web Address

  No

  Note

  Find out more about car parking at this station.

  Opening Hours

  Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours

  Number of Spaces

  178

  Taxis

  Taxi rank is available at the station entrance. If you require an accessible taxi please approach a member of staff.

  Accessible Taxis

  Accessible taxis are available

  Impaired Mobility set down and pick up points available

  Set- Down / Pick up Points are available at the station entrance.

  Airport

  Find out more about links from GWR stations to airports.

• Ticket Buying and Collection

  Ticket Office

  Monday to Friday - 07:30 to 18:30 Saturday - 07:30 to 16:30

  Height Adjusted ticket office counter

  No

  Induction Loop

  Yes

  Ticket Machines

  Yes

  Accessible Ticket Machines

  Yes

  Collection of Pre-Purchased tickets

  Yes

  Penalty Fares

  Applicable Operators: Great Western Railway

  Smart cards issued

  Yes

  Smart cards validated

  No

  Get Oyster cards here

  No

  Use Oyster pay as you go

  No

  Top up Oyster cards

  No

• Staffing and General Services

  Staff help available opening times

  Meeting point: waiting room. Monday to Friday - 06:30 to 21:30 Saturday - 06:30 to 21:30 Sunday - 14:30 to 21:30

  Passenger Information Systems available

  DepartureScreens Announcements

  Customer Help Points

  Ticket Office

  Customer Services

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

  Location for rail replacement services

  Station car park.

  Left Luggage

  No

  Lost Luggage

  Whether you ve lost something on one of our trains or at a station, we ll do our best to find it for you. Once we ve got your details, we ll start looking. Although it can take up to a week for things to reach us. Register your lost item here

  Ticket Gates

  No

  CCTV

  Yes

• Facilities

  ATM Machine

  No

  Bureau de Change

  No

  First Class Lounge

  No

  Internet Kiosk Available

  No

  Pay Phone

  Yes

  Accessible Public telephones

  Public telephones are not available

  Post Box

  No

  Public Wi-Fi

  Connect to "GWR Free Station WiFi"

  Shops

  Mobile coffee shop by station entrance

  Toilets

  Platform 1

  Baby Changing facilities

  No

  National Key toilets

  The radar key is available from station staff.

  Showers

  No

  Trolleys

  Yes

  Tourist information office

  No

  Waiting Rooms

  In ticket hall Monday to Friday - 06:30 to 21:30 Saturday - 06:30 to 21:30 Sunday - 14:50 to 21:30

  Seating

  Yes

• Accessibility and Mobility Access

  Staff help available opening times

  Meeting point: waiting room. Monday to Friday - 06:30 to 21:30 Saturday - 06:30 to 21:30 Sunday - 14:30 to 21:30

  Helpline Number

  08001 971 329 or 18001 0800 197 1329 (Textphone)

  Helplines Opening times

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  Ramp for train Access

  Yes

  Step Free Access

  Step Free Category B2- Station Step free access available to the Westbury-bound platform. Platform 2 can only be accessed via the footbridge on the station or using the barrow crossing (only to be used with the assistance of station staff).

  Please be aware for passengers changing trains at Castle Cary and who require the barrow crossing, we require a 15 minute gap between trains to safely use the crossing.

  Wheelchairs Available

  Yes