At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.
- Storage Spaces
- 576
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- National Car Parks Ltd
- Address
- No
- Phone Number
- Primary telephone number: 0345 050 7080
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 931
- Daily Rate
- £13.00
- Weekly Rate
- £50.00
- Monthly Rate
- £180.00
- 3 Monthly Rate
- £486.00
- Annual Rate
- £1,750.00
- Taxis
- No
- Accessible Taxis
- Details of nearest taxis are shown on station information poster
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Monday to Friday - 05:00 to 22:00 Saturday - 05:30 to 21:00 Sunday - 06:00 to 21:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- No
- Customer Services
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Location for rail replacement services
- Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Ticket Gates
- Colchester station has Secure Station Acreditation
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Toilets
There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday. Monday to Friday - 04:00 to 23:00 Saturday - 04:00 to 23:00 Sunday - 06:00 to 23:00
- Seating
- Yes
- Staff help available opening times
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
- Helpline Number
- 0800 028 28 78
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way, before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. The chair lift is restricted to manual wheelchair users only with a maximum combined weight of 225kg. Please note that it is quite a long and steep walking route to get from one side of the station to the other.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on Platform 4.
- Wheelchairs Available
- Yes