At a glance
Station Message
The lifts are out of order between platform 6 and platform 11 at Crewe station.
The toilets on platform 5 at Crewe station are out of order.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- all platforms
- Storage Spaces
- 186
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)
22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)
20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)
22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)
17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)
5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)
Short Stay Car Park Pedley Street 18 spaces
Weston Road Car Park 10 spaces
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- Avanti West Coast
- Address
- Pedley Street Crewe Weston Road (Opposite to B&Q) Crewe CW2 7AA
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 530
- Daily Rate
- £12.50
- Monthly Rate
- £132.00
- 3 Monthly Rate
- £374.00
- Annual Rate
- £1,200.00
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- Ticket machines can be found in the Booking hall. Monday to Friday - 05:30 to 20:00 Saturday - 05:30 to 19:00 Sunday - 08:10 to 19:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Avanti West Coast
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- The Passenger Assistance meeting point is the area opposite the barriers on the main concourse. Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
- Location for rail replacement services
- Rail replacement coach services can be found at the side of the station and can be accessed from platform 12 using the undercover walkway to/from the horse landing.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
Location
On the concourse above platform 5.
To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Shops
- Yes
- Toilets
The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.
Toilet opening times :
Monday to Friday: 04.00am - 02.00am
Saturday: 04.00am - 02.00am
Sunday: 06.00am - 02.00am
- Baby Changing facilities
- Yes
- National Key toilets
- An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Platform 5 and Platform 6 as well as the Calm Corner on Platform 5 Monday to Friday - 05:30 to 19:00 Weekend - 06:00 to 19:00
- Seating
- Yes
- Staff help available opening times
- The Passenger Assistance meeting point is the area opposite the barriers on the main concourse. Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. Monday to Sunday - 24 hours
- Helpline Number
- 08000 158 123 (08000 158 124 Textphone)
- Helplines Opening times
Passenger assistance meeting point - Ticket barriers near main entrance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Category A - This station has step-free access to all platforms
- Wheelchairs Available
- Yes