At a glance
Station Message
The boarding ramp on platform 4 is currently unavailable meaning there is no step-free access between platform 4 and the station entrance/exit at Crystal palace station.
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Outside the station entrance
- Storage Spaces
- 20
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- - -
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 13
- Daily Rate
- £5.20
- Weekly Rate
- £21.50
- Monthly Rate
- £82.00
- Annual Rate
- £730.00
- Taxis
- If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
- Accessible Taxis
- If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
- Impaired Mobility set down and pick up points available
- In Car Park
- Airport
- No
- Ticket Office
- Monday to Friday - 06:20 to 19:45 Saturday - 06:45 to 20:10 Sunday - 07:45 to 16:20
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: London Overground
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Customer service staff are available from start until end of service, 7 days a week
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- 0343222123
- Location for rail replacement services
Use bus stop M in Anerley Hill for buses towards Beckenham Junction, East Croydon, Norwood Junction, Sutton and West Croydon
Use bus stop P in Anerley Hill for buses towards Balham, New Cross Gate, Tulse Hill and London Bridge
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- Passport Photo Booth
- Toilets
- Disabled toilet beyond gateline in ticket hall Other toilets on Platform 1
- Baby Changing facilities
- Female toilets
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Waiting room on Platform 1/2
- Seating
- Yes
- Staff help available opening times
- Customer service staff are available from start until end of service, 7 days a week
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
- Ramp for train Access
- Yes
- Step Free Access
- Accessibility category A. This station has step-free access to all platforms
- Wheelchairs Available
- No