At a glance
Station Message
The lifts are out of order between the ExCeL bridge (for the DLR and Elizabeth line) and Victoria Dock Road at Custom House station.
Station details
- Bicycle parking
- No
- Storage Sheltered
- No
- Storage Location
Located next to Bus Stop D on Victoria Dock Road / Custom House Station
- Storage Spaces
- 0
- Storage CCTV
- No
- PlusBike (Cycle hire)
Brompton Bike Hire 0204 538 3225 Home - Brompton Bike Hire
Located on Freemasons road
- Additional Notes
- Note that these are Council-owned cycle stands, located outside the front of the station.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- Services running to Heathrow Terminal 2&3 and 4. For services to Heathrow terminal 5, please change at Whitechapel.
- Ticket Office
- No
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- An accessible ticket machine is located within the stations entrance.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Elizabeth line
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
- Location for rail replacement services
- No
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- Ticket gates are staffed from first to last train.
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Yes
- Shops
- No
- Toilets
- An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
- Baby Changing facilities
- No
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Covered seating available on platform A & B
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail
- Ramp for train Access
- Yes
- Step Free Access
- Accessibility Category A. This station has step-free access to all platforms
- Staff ramp assistance is always available if required.
- Accessible seating is available on platforms A and B.
- Wheelchairs available from first to last train.
- Wheelchairs Available
- Yes