At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- stations front
- Storage Spaces
- 152
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- All racks are covered by Council CCTV and there are security patrols every two hours.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- London North Eastern Railway
- Address
- - -
- Phone Number
- No
- Web Address
- Note
- Friday - Monday long weekend parking - 12.00, purchase tickets on the day
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 728
- Daily Rate
- £12.50
- Weekly Rate
- £50.00
- Monthly Rate
- £162.50
- Annual Rate
- £1,375.00
- Taxis
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
- Accessible Taxis
- Generally available but advance booking recommended
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk
- Ticket Office
- From Sunday 17 May, the Ticket Office will be located at the entrance on Neasham Road. Monday to Friday - 06:00 to 19:00 Saturday - 07:00 to 19:00 Sunday - 08:00 to 18:00
- Height Adjusted ticket office counter
- Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: LNER
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Location for rail replacement services
- Replacement coach services depart from the station entrance
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 16:00
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any London North Eastern Railway First Class packages
- London North Eastern Railway First Advance (routed LNER/LNER& Connections)
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
- London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Tickets Not Accepted
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- text phones are available and staff are on hand to assist as required due to no low level phones
- Post Box
- Yes
- Public Wi-Fi
- Shops
- Yes
- Toilets
Toilets are located on Platforms 1 and 4, as well as in the station building on Neasham Road with direct access from Platforms 5 and 6. Toilets can be accessed from all platforms.
The National key toilets are adjacent to Platform 4. These toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request.
Accessible Toilets and Changing Places toilets are available in the station building on Neasham Road, accessed from Platforms 5 and 6.
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
Monday to Friday - 05:00 to 22:45 Saturday - 05:00 to 22:45 Sunday - 07:30 to 22:45- Seating
- Yes
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Sunday - 24 hours
- Helpline Number
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs Available
- Yes