At a glance
Station Message
Coaches operated by LNER will arrive and depart from Stand B2 in the Frenchgate Interchange, which is joined to the station building. Please exit the station between WHSmith and Subway and follow signs for the bus interchange. Stand B2 is on the right hand side as you enter.
For buses provided by other train operators, please check the pick up / drop off locations with a member of station staff.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Within car park
- Storage Spaces
- 62
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- CCTV is via British Transport Police office.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- London North Eastern Railway
- Address
- - - - -
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 69
- Daily Rate
- £13.50
- Weekly Rate
- £54.00
- Monthly Rate
- £162.00
- Annual Rate
- £1,485.00
- Taxis
- Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636
- Accessible Taxis
- Advance booking not required
- Impaired Mobility set down and pick up points available
- station front
- Airport
Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station):
Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive.
Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus.
Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire
- Ticket Office
- Two machines on concourse and three machines inside travel centre. Monday to Friday - 05:45 to 20:00 Saturday - 06:00 to 19:00 Sunday - 08:00 to 18:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- .
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: LNER
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 05:15 to 01:30 Saturday - 05:15 to 01:15 Sunday - 07:30 to 01:30
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- No
- Customer Services
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Location for rail replacement services
- No
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 16:00
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- Located on concourse
- Bureau de Change
- No
- First Class Lounge
Located
Platform 3A
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
- Any London North Eastern Railway First Class packages
- London North Eastern Railway First Advance (routed LNER/LNER& connections)
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & connections)
- London North Eastern Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, Newspapers.
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Available
Showers
Not available
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Phones are low level but not text
- Post Box
- Yes
- Public Wi-Fi
- Shops
- Yes
- Toilets
- The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open.
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 3 opening hours - 05:00 - 22:30
Platform 4 North Waiting Room opening hours - 05:00 - 01:30
Platform 4 South Waiting Room opening hours - 05:00 - 22:30
- Seating
- Yes
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 05:15 to 01:30 Saturday - 05:15 to 01:15 Sunday - 07:30 to 01:30
- Helpline Number
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs Available
- Yes