At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Station front
- Storage Spaces
- 10
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Cycles are left at owners risk. Abandoned cycles may be removed.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- NO
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
- Airport
- No
- Ticket Office
- Monday to Friday - 06:30 to 10:15 Weekend - Closed
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southern
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart. Monday to Friday - 06:30 to 10:15 Saturday - Closed Sunday - Closed
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- No
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- No
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- There is a heated waiting area in the ticket office.
- Seating
- Yes
- Staff help available opening times
- Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart. Monday to Friday - 06:30 to 10:15 Saturday - Closed Sunday - Closed
- Helpline Number
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - comments@southernrailway.com | Phone - 0800 138 1016 | Textphone - 0800 138 1018
- Helplines Opening times
See below for times when this station is staffed. Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
When the station is unstaffed, you can arrange assistance on arrival by:
Pressing the emergency & assisted travel button on a station Help Point
Calling our freephone number: 0800 138 1016
Texting us on 07970 511077
We will then arrange for our Mobile Assistance Team assist you boarding the train.
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
- Ramp for train Access
- Yes
- Step Free Access
This is a Category B3 station: Step-free access to platform 1 (to London) via moderate ramp. Steps to platform 2 (to East Grinstead).
Assistance Meeting Point is at the front of the station.
- Wheelchairs Available
- No