At a glance
Station Message
The lift on platform 1 is out of service until further notice. The nearest station with step-free access is Folkestone Central.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Platform 1
- Storage Spaces
- 42
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- You may leave your cycle in the rack provided however you do so at your own risk.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking
- Address
- No
- Phone Number
- Primary telephone number: 0330 333 9232
- Web Address
- Note
- From 5th March 2023 - new off peak evening rate (after 18:00) - 2.50
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 36
- Daily Rate
- £7.10
- Weekly Rate
- £29.80
- Monthly Rate
- £104.40
- 3 Monthly Rate
- £311.30
- Annual Rate
- £1,119.00
- Taxis
- There is a taxi rank near the station entrance.
- Accessible Taxis
- Accessible taxis are available to book
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- On way in to access trains Monday to Friday - 05:30 to 21:30 Saturday - 05:30 to 21:30 Sunday - 06:15 to 21:30
- Height Adjusted ticket office counter
- The ticket counter has two levels to suit either standing or wheelchair users .
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- At the front of the station
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southeastern
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On platform
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Location for rail replacement services
- Station forecourt
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Located at front of station
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not wheelchair accessible
- Post Box
- Located on the platform(s)
- Public Wi-Fi
- Shops
- newspapers
- Toilets
- Platform 1 - Available during staffing hours
- Baby Changing facilities
- Platform 1- Available during staffing hours
- National Key toilets
- Platform 1 - Available during staffing hours. This toilet is stoma friendly.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- There are waiting facilities on all platforms. Only available when staff present. Heated waiting room only on platform 1.
- Seating
- Yes
- Staff help available opening times
- Monday to Sunday - 24 hours
- Helpline Number
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helplines Opening times
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague.
- Ramp for train Access
- Yes
- Step Free Access
- Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs via booking hall.
- Wheelchairs Available
- Yes