At a glance
Station Message
Upcoming changes to step-free access:
From Monday 17 August, there will be reduced step-free access at Durham station due to a major lift refurbishment.
The lift on platform 1 (for trains to Darlington and the south) will be out of service for approximately 5 weeks. If you require step-free access to and from this platform a temporary pedestrian route is available. Please allow extra time before your journey if you require step-free access and speak to staff if you need assistance.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- North end of Platforms 1 and 2
- Storage Spaces
- 58
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- London North Eastern Railway
- Address
- - -
- Phone Number
- No
- Web Address
- Note
Short Stay 30-60 mins - 2.50
Short Stay 61-120 mins - 4.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just 12.
Simply purchase your ticket at the car park on the day.
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 423
- Daily Rate
- £16.00
- Weekly Rate
- £65.00
- Monthly Rate
- £195.00
- Annual Rate
- £1,650.00
- Taxis
- Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk
Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro
- Ticket Office
- Four machines on Southbound platform and two Cash/Card machines on Northbound platform. Monday to Friday - 06:00 to 18:00 Saturday - 07:00 to 17:00 Sunday - 09:00 to 16:00
- Height Adjusted ticket office counter
- Available during Travel Centre opening times
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: LNER
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 24 hours Saturday - 24 hours Sunday - 07:00 to 23:59
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Location for rail replacement services
- Pick Up / Drop Off in the station car park.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 16:00
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Shops
- No
- Toilets
- The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room Platform 1 opening hours
Monday to Saturday - 04:00 - 22:00
Sunday 08:00 - 22:00
Platform 2 opening hours
Monday to Saturday 05:30 - 20:00
Sunday 09:00 - 20:00
- Seating
- Yes
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 24 hours Saturday - 24 hours Sunday - 07:00 to 23:59
- Helpline Number
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs Available
- Yes