At a glance
Station Message
Lift C on Platform 4 is currently out of service, Step free access is still available via Lift D.
We apologise for the delay and the inconvenience this may cause.
Station details
- Bicycle parking
- No
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 0
- Storage CCTV
- No
- PlusBike (Cycle hire)
- Brompton Bike Hire 0204 538 3225 Home - Brompton Bike Hire
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- Elizabeth Line service to Heathrow airport.
- Ticket Office
- Within the ticket hall on New Ealing Broadway. Monday to Friday - 05:35 to 23:25 Saturday - 05:35 to 23:25 Sunday - 07:00 to 20:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Accessible ticket machines are located within the stations ticket hall on Approach Road.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Great Western Railway
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staff are available to assist from the first to last train each day.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
- Location for rail replacement services
- Bus stop F outside station entrance (both directions)
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Ealing Broadway has a Secure Station accreditation.
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Shops
- Yes
- Toilets
- Toilets are located on the station concourse.
- Baby Changing facilities
- Yes
- National Key toilets
- There are two accessible toilets, located on the station concourse. Toilets are operated with a radar key.
- Showers
Station is equipped with a Changing Places facility which is equipped with Shower head available for use.
Requires Radar Key to access
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Yes
- Seating
Waiting room available on platform 3
Sheltered seating available on all other platforms
- Staff help available opening times
- Staff are available to assist from the first to last train each day.
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Ramp for train Access
- Yes
- Step Free Access
- Accessibility Category A. This station has step-free access to all platforms. For access to District line & Central line services, take lifts to platform 4 and follow signs to District line or Central Line.
- Staff ramp assistance is always available.
- Accessible seating is available on platforms
- Wheelchairs are available from first to last train.
- Wheelchairs Available
- Yes