At a glance
Station Message
If you require ramp assistance, it is not possible to board or exit trains at Ebbsfleet on Platform 5.This means that is not possible to enter/exit trains which have come from Gravesend and are travelling towards St Pancras. Ramp assistance for trains heading towards St Pancras is available on Platform 2.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- On the approach to the station from the main car parks
- Storage Spaces
- 44
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- You may leave your cycle in the rack provided however you do so at your own risk.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- HS1
- Address
- No
- Phone Number
- Primary telephone number: 0207 431 4001
- Web Address
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 4945
- Daily Rate
- £10.20
- Weekly Rate
- £42.10
- Monthly Rate
- £136.70
- 3 Monthly Rate
- £397.80
- Annual Rate
- £1,367.20
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- On way in to access trains Monday to Friday - 05:35 to 22:00 Saturday - 05:35 to 22:00 Sunday - 09:20 to 17:40
- Height Adjusted ticket office counter
- There are standing height and wheelchair height ticket counters available.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- booking hall
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- On platform
- Customer Services
- 0345 322 7021
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- Yes
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- No
- Shops
- M&S
- Toilets
- Booking Hall - Available during staffing hours
- Baby Changing facilities
- Only available when staff present
- National Key toilets
- Booking Hall- Available during staffing hours
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- The shelters are on the platforms and have heating
- Seating
- Yes
- Staff help available opening times
- Monday to Sunday - 24 hours
- Helpline Number
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helplines Opening times
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
- Ramp for train Access
- Yes
- Step Free Access
- Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.
- Wheelchairs Available
- Yes
Data unavailable