At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
- Storage Spaces
- 223
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA
- Address
- - -
- Phone Number
- Primary telephone number: 0345 077 4224
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 04:00 to 00:45 Weekend - 06:00 to 00:45
- Number of Spaces
- 617
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
- Accessible Taxis
- Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
- Impaired Mobility set down and pick up points available
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
- LNER - 03457 225 333
- Avanti West Coast - 03453280253
- ScotRail - 0845 6015 929
- Airport
Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com
Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);
- Ticket Office
- In the Travel Centre Monday to Friday - 06:00 to 22:00 Saturday - 06:00 to 22:00 Sunday - 07:00 to 22:00
- Height Adjusted ticket office counter
All ticket office windows are DDA complaint with lowered ledges for disabled passengers.
No lowered counter
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
Monday to Friday - 04:00 to 00:45 Saturday - 04:00 to 00:45 Sunday - 06:00 to 00:45- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- There is a Customer Information Point in the Main Concourse opposite the main departure boards.
- Customer Services
- Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.
- Location for rail replacement services
Buses pick up from Market Street, which is a right turn out of the station.
Buses drop off at the bus stop on Jeffrey Street, close to the Leonardo Hotel.
ScotRail bus replacements:
Pre-planned: Pick up on Market Street opposite The Doric
Emergency: Jeffrey Street outside Leonardo Hotel
- Left Luggage
- Yes
- Lost Luggage
- Monday to Friday - 09:00 to 17:30
- Ticket Gates
- Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.
- CCTV
- Yes
- ATM Machine
- Located on concourse Located by the ticket office
- Bureau de Change
- Yes
- First Class Lounge
Located: the LNER lounge is opposite platform 4.
Tickets Accepted in London North Eastern Railway First Class Lounge:
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
- Any London North Eastern Railway First Class packages
- First Advance (routed LNER & connections)
- LNER First Class Reader Offer (routed LNER & connections)
- LNER First Class Flat Fare (routed LNER & connections)
- LNER Rewards First Class Leisure Single (routed LNER & connections)
- LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
- Inclusive Tour Tickets (eg. Superbreak)
- Weekend First
- Caledonian Sleeper First Class
Restricted tickets: All First Class tickets valid only on other train operators.
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.
Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone.
Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
Wi-Fi: Yes
Showers: Accessible showers are currently unavailable due to refurbishment.
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Available in part on the main concourse during Station Opening times
- Post Box
- Located on the concourse
- Public Wi-Fi
- Yes
- Shops
- Wide range of shops Passport Photo Booth
- Toilets
- Yes
- Baby Changing facilities
- Female toilets,Male toilets,
- National Key toilets
- At entrance to Public Toilets
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Yes
- Seating
- No
- Staff help available opening times
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
Monday to Friday - 04:00 to 00:45 Saturday - 04:00 to 00:45 Sunday - 06:00 to 00:45- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- There is step free access to all parts of the station with lifts and escalators giving access to the platforms
- Wheelchairs Available
- Yes