At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Car park
- Storage Spaces
- 76
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 54
- Daily Rate
- £7.90
- Weekly Rate
- £31.50
- Monthly Rate
- £111.30
- 3 Monthly Rate
- £333.90
- Annual Rate
- £1,113.00
- Taxis
- Taxi rank outside ticket hall entrance.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Located near the station entrance, the footbridge and ticket office Monday to Friday - 06:15 to 19:55 Saturday - 06:15 to 19:55 Sunday - 08:10 to 19:40
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: South Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- No
- Passenger Information Systems available
- DepartureScreens
- Customer Help Points
- Customer Help points are located on every platform
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Location for rail replacement services
From Staines: Bus Stop in Church Road opposite Waitrose.
From Virginia Water: Bus Stop in Church Road outside the Travelodge.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 07:30 to 19:00 Weekend - Closed All Bank Holidays - Closed
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- Toilets are located in the booking hall.
- Baby Changing facilities
- No
- National Key toilets
- Toilet facilities are in the booking hall and are only available when the station is staffed.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Sheltered areas on both platforms.
- Staff help available opening times
- No
- Helpline Number
- 0800 5282100
- Helplines Opening times
- Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
- Ramp for train Access
- Yes
- Step Free Access
- Step-free category B Station - Level access to Platform 1 (for trains towards London). Step-free access to Platform 2 (for trains towards Reading) via separate entrance and short ramp at approx gradient of 1:20. Step-free access between platforms via street and level crossing with full barriers approximately 50m.
- Wheelchairs Available
- No
Data unavailable