Ely station

Ely station
Station Road
Ely
Cambridgeshire
CB7 4BS

At a glance

Departures and arrivals

Station details

Bicycle parking
Yes
Storage Sheltered
Yes
Storage Location
In station car park
Storage Spaces
330
Storage CCTV
No
PlusBike (Cycle hire)
No
Car Park
Yes
Free of Charge
No
CCTV Coverage
Yes
Car Park Operator
National Car Parks Ltd
Address
No
Phone Number
Primary telephone number: 0345 050 7080
Web Address
http://www.ncp.co.uk
Note
No
Opening Hours
Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
Number of Spaces
131
Daily Rate
£9.30
Weekly Rate
£35.00
Monthly Rate
£130.00
3 Monthly Rate
£370.00
Annual Rate
£1,300.00
Taxis
No
Accessible Taxis
Details of nearest taxis are shown on station information poster
Impaired Mobility set down and pick up points available
No
Airport
No
Ticket Office
Located in the main entrance hall. Monday to Friday - 06:00 to 20:00 Saturday - 06:00 to 20:00 Sunday - 08:30 to 18:30
Height Adjusted ticket office counter
No
Induction Loop
Yes
Ticket Machines
Yes
Accessible Ticket Machines
Yes
Collection of Pre-Purchased tickets
Yes
Penalty Fares
Applicable Operators: Greater Anglia
Smart cards issued
Yes
Smart cards validated
Yes
Get Oyster cards here
No
Use Oyster pay as you go
No
Top up Oyster cards
No
Staff help available opening times
Assistance at this station is provided by a staff member during train service hours. Booking is recommended. Monday - 05:15 to 01:00 Tuesday - 05:15 to 01:00 Wednesday - 05:15 to 01:00 Thursday - 05:15 to 01:00 Friday - 05:15 to 01:00 Saturday - 05:15 to 01:00 Sunday - 08:00 to 01:00
Passenger Information Systems available
DepartureScreens Announcements
Customer Help Points
On each platform
Customer Services
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Location for rail replacement services
Replacement transport stop at station entrance
Left Luggage
No
Lost Luggage
Monday to Sunday - 24 hours All Bank Holidays - 24 hours
Ticket Gates
Yes
CCTV
Yes
ATM Machine
Nearest ATM is at Tesco which is across the car park
Bureau de Change
No
First Class Lounge
No
Internet Kiosk Available
No
Pay Phone
Yes
Accessible Public telephones
No
Post Box
Post box is located on Platform 1
Public Wi-Fi
Yes
Shops
Newsagent on platform 1. Large Tesco supermarket next door to the main car park
Toilets
Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
Baby Changing facilities
Female toilets
National Key toilets
Yes
Showers
No
Trolleys
Yes
Tourist information office
Ely town centre
Waiting Rooms
There is a waiting room on platform 1 and a waiting room on platforms 2 and 3 Monday to Friday - 05:15 to 22:00 Saturday - 05:15 to 22:00 Sunday - 08:15 to 22:00
Seating
Yes
Staff help available opening times
Assistance at this station is provided by a staff member during train service hours. Booking is recommended. Monday - 05:15 to 01:00 Tuesday - 05:15 to 01:00 Wednesday - 05:15 to 01:00 Thursday - 05:15 to 01:00 Friday - 05:15 to 01:00 Saturday - 05:15 to 01:00 Sunday - 08:00 to 01:00
Helpline Number
0800 028 28 78
Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Ramp for train Access
Yes
Step Free Access
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1
Wheelchairs Available
Yes