At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Platform 1, platform 2, platform 1 car park and platform 2 car park
- Storage Spaces
- 134
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 558
- Daily Rate
- £8.30
- Weekly Rate
- £33.10
- Monthly Rate
- £116.90
- 3 Monthly Rate
- £350.70
- Annual Rate
- £1,169.00
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Outside the station entrance and in booking hall Monday to Friday - 06:10 to 20:00 Saturday - 06:10 to 17:40 Sunday - 08:10 to 18:10
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: South Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 05:45 to 00:00 Saturday - 05:45 to 00:00 Sunday - 06:00 to 23:00
- Passenger Information Systems available
- No
- Customer Help Points
- Customer Help points are located on every platform
- Customer Services
- Please contact our Customer Services Department on 0345 6000 650
- Location for rail replacement services
- Station Forecourt off Station Hill (B3001) on Town side of Level Crossing
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 07:30 to 19:00 Weekend - Closed All Bank Holidays - Closed
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Shops
- No
- Toilets
- The toilet is located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 05:45 to 00:00 Saturday - 05:45 to 00:00 Sunday - 06:00 to 23:00
- Helpline Number
- 0800 5282100
- Helplines Opening times
- Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
- Ramp for train Access
- Yes
- Step Free Access
Step-free category B1 Station - Short ramps to both platforms with gradient of up to approx 1:7. Step-free access between platforms via level crossing approximately 50m.
Please be aware that this station does not have tactile edge paving on Platform 2 (trains to Alton).
- Wheelchairs Available
- Yes
Data unavailable