At a glance
Station details
- Bicycle parking
- No
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 0
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- Gatwick Airport
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 0
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company.
- Airport
- Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary.
- Ticket Office
- Yes
- Height Adjusted ticket office counter
- Staff are always available to assist with the ticket vending machines.
- Induction Loop
- No
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southern, Thameslink
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services. Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- No
- Location for rail replacement services
The upper level of the bus station.
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
- Left Luggage
- No
- Lost Luggage
If you have lost something at our station or onboard our trains, please visit our website and use the webform to register your lost item.
Some of our trains serve stations which are managed by other train operators (see below) or other operators services will call at Gatwick Airport. You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Located outside the station as well as on concourse
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Located in the Airport Terminal
- Shops
- No
- Toilets
- Platforms 1 and 2
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.
- Tourist information office
- No
- Waiting Rooms
- Heated waiting areas are available on platforms
- Seating
- No
- Staff help available opening times
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services. Monday to Sunday - 24 hours
- Helpline Number
For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:
- Phone - 0800 138 1016
- Textphone - 0800 138 1018
- Helplines Opening times
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
- Ramp for train Access
- Yes
- Step Free Access
This is a Category B1 station: Step-free access to all platforms. Access to platforms 3 and 4 is via the station concourse (adistance of up to 190 metres if interchanging from other platforms).
The Assistance Meeting Point is the assistance desk on the main concourse
- Wheelchairs Available
- Yes