At a glance
Station Message
The down escalator from the low level booking office (street level) to the low level gateline (platform 16 and 17) is out of order. Step free access is still available. If you need help to re-arrange your travel plans because of this, please get in touch by: Online form, Free Assisted Travel Helpline: 0800 046 1634 or Assisted Travel Textphone: 18001 0800 046 1634(for people who are hard of hearing).
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- No
- Storage Spaces
- 70
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Glasgow City Council bike scheme: 400 bikes will be available for public hire at 31 locations across the city with additional temporary sites: www.nextbike.co.uk/en/glasgow/
- Additional Notes
- Located in front of the escalators to platforms 16 & 17 beside the British Transport Police office and on platform 15
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- NCP
- Address
- - -
- Phone Number
- Primary telephone number: 0845 050 7080
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 555
- Taxis
- Taxis are available outside opposite the Gordon Street exit
- Accessible Taxis
- Accessible taxis can be located on Gordon Street.
- Impaired Mobility set down and pick up points available
- At the Mobility Point on the station concourse. Help can be requested from the mobility point or by asking a member of station staff
- Airport
GLASGOW AIRPORT:
First operate the Glasgow Shuttle 500 bus, running every ten minutes direct to the airport. There are stops just outside Glasgow Central station on Bothwell Street and Waterloo Street. For times: www.firstglasgow.com
- Ticket Office
- Yes
- Height Adjusted ticket office counter
Ticket Office: available
Travel Centre: not available
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901.
The Mobility Assistance point is open between 07:00 - 22:00. When closed passengers should see any member of station staff. There is an intercom available.
Monday - 04:00 to 00:30 Tuesday - 04:00 to 00:30 Wednesday - 04:00 to 00:30 Thursday - 04:00 to 00:30 Friday - 04:00 to 00:30 Saturday - 04:00 to 00:30 Sunday - 08:00 to 00:30- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- No
- Location for rail replacement services
- Bus pick up / drop off on Gordon Street.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 17:00
- Ticket Gates
- Ticket gates are located on platforms 3 to 17
- CCTV
- Yes
- ATM Machine
- Located on concourse
- Bureau de Change
- No
- First Class Lounge
The lounge is available for Avanti West Coast passengers until 19:00 and Caledonian Sleeper passengers from 20:30.
Dedicated corporate area with fixed desks for laptops. Designer chairs. Electronic departure information.
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Located on the concourse
- Public Wi-Fi
- Yes
- Shops
- Wide range of shops
- Toilets
Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key
Accessible shower is available within the changing places facility.
- Baby Changing facilities
- Yes
- National Key toilets
- Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key.
- Showers
- Yes
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Monday - 04:00 to 00:30 Tuesday - 04:00 to 00:30 Wednesday - 04:00 to 00:30 Thursday - 04:00 to 00:30 Friday - 04:00 to 00:30 Saturday - 04:00 to 00:30 Sunday - 07:00 to 00:30
- Seating
- No
- Staff help available opening times
Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901.
The Mobility Assistance point is open between 07:00 - 22:00. When closed passengers should see any member of station staff. There is an intercom available.
Monday - 04:00 to 00:30 Tuesday - 04:00 to 00:30 Wednesday - 04:00 to 00:30 Thursday - 04:00 to 00:30 Friday - 04:00 to 00:30 Saturday - 04:00 to 00:30 Sunday - 08:00 to 00:30- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Customers requiring local trains in Lanarkshire, between Dalmuir and Motherwell / Larkhall, will need Platforms 16 and 17 at the underground Low Level part of the station. However, journeys on most routes from Glasgow Central will be from High Level Platforms 1-15.
High Level Platforms 1-15 are all on the same level and require no step free access. To access Low Level Platforms 16 & 17 there are escalators. Disabled passengers should use the lift behind the ticket barriers on platforms 11-15. Disabled passengers can also leave by lifts to Hope Street and can leave all other exits by foot except Union Street. For step free access to Union Street disabled passengers should exit by Gordon Street.
- Wheelchairs Available
- Yes