At a glance
Station Message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to the station.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- At entrance to station car park and on Crown Road near to bus stops
- Storage Spaces
- 78
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- National Car Parks Ltd
- Address
- No
- Phone Number
- Primary telephone number: 0845 050 70 80
- Web Address
- Note
- Please note that the Off Peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday. Saturday and Sunday rates apply to Bank Holidays. Premier Reserved Parking - 1,624.00 for an Annual Ticket
- Opening Hours
- Monday to Sunday - 24 hours Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 168
- Daily Rate
- £8.40
- Weekly Rate
- £33.00
- Monthly Rate
- £127.00
- 3 Monthly Rate
- £369.00
- Annual Rate
- £1,270.00
- Taxis
- Yes, located on Crown Road adjacent to exit from platforms 2/3
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Outside either entrance on Station Approach or Crown Road
- Airport
- No
- Ticket Office
- Platform 1 booking hall and Platforms 2/3 entrance Monday to Friday - 05:30 to 19:00 Saturday - 07:00 to 19:00 Sunday - 08:15 to 18:00
- Height Adjusted ticket office counter
- Customer Service Staff
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: c2c
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Monday to Friday - 06:00 to 21:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
- Location for rail replacement services
Exit the station via platforms 2/3 and turn left onto Crown Road:
- If travelling towards Rainham/Upminster/London, use bus bay 1
- If travelling towards Tilbury/Southend, use bus bay 8
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 08:00 to 20:00 Weekend - 09:00 to 16:00 All Bank Holidays - 09:00 to 16:00
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Shops
- Newspaper kiosk in booking hall on platform 1
- Toilets
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
- Baby Changing facilities
- Yes
- National Key toilets
- Platform 1. This can be accessed using a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 06:00 to 21:00
- Helpline Number
- 03457 44 44 22
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3
- Wheelchairs Available
- No