At a glance
Station Message
Please note, some of the tactile paving is missing on platforms 1, 3 and 4 at Guildford station.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Car parks 1 & 2
- Storage Spaces
- 378
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Brompton Dock0208 232 3931www.bromptondock.co.uk
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- - -
- Phone Number
- No
- Web Address
- Note
- Bank Holiday 4.00
- Opening Hours
- No
- Number of Spaces
- 250
- Daily Rate
- £15.50
- Taxis
- Yes, at Main Station Entrance
- Accessible Taxis
- The taxi rank is located outside the main station entrance (platform 2)
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- In main Booking Hall Monday to Friday - 06:15 to 21:00 Saturday - 06:15 to 21:00 Sunday - 07:00 to 21:00
- Height Adjusted ticket office counter
- A low height ticket office counter is located within the main booking hall.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail, South Western Railway, Great Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Help points are available on all platforms
- Customer Services
- Please contact our Customer Services Department on 0345 6000 650
- Location for rail replacement services
- Bus lay-by in Station Forecourt off Walnut Tree Close.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- ATMs available
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Shops
- Vending and photobooths available.
- Toilets
- The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Located on Platforms 3/4 and 5/6
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.
There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
- Wheelchairs Available
- Yes