At a glance
Station Message
Station details
- Bicycle parking
- No
- Storage Sheltered
- Yes
- Storage Location
- In station car park
- Storage Spaces
- 0
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- Saba Parking Services Ltd
- Address
- No
- Phone Number
- Primary telephone number: 03301235247
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 100
- Taxis
- A taxi office is located on Station road next to the stations car park.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- Elizabeth Line to Heathrow Airport
- Ticket Office
- Located in the ticket hall entrance on Gubbins Lane. Monday to Friday - 06:10 to 19:40 Saturday - 06:10 to 19:40 Sunday - 07:10 to 18:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Accessible ticket machines are located within the ticket hall entrance on Gubbins Lane and at the car park entrance on Station Road.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
- Location for rail replacement services
Rail replacement bus services will depart from:
- Gubbins Lane, Bus Stop B, for Westbound services
- Gubbins Lane, Bus Stop A, for Eastbound services
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Harold Wood has a Secure Station accreditation
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
Toilets are located on Platform 3.
An accessible toilet is also located on platform 3, operated with a radar key.
- Baby Changing facilities
- No
- National Key toilets
- This toilet is operated with a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- An accessible, heated waiting room is located on Platform 3.
- Waiting room is open from first to last train.
- Seating
2 Waiting rooms located on platform 3 with partial seating areas covered.
Waiting Shelter located on platform 4
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Ramp for train Access
- Yes
- Step Free Access
- Accessibility Category A. This station has step-free access to all platforms
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 3&4.
- Wheelchairs available from first to last train.
- Wheelchairs Available
- Yes