Hengoed train station | Departures, arrivals and tickets

At a glance

Station Message

Hengoed Car Park Partial Closure Due to vegetation management work around Hengoed station, the following partial car park closures will take place overnight: • Bottom half of the car park: 20 June – 26 June • Top half of the car park: 18 July – 24 July Please be assured that the station will reopen in time for the first train each morning, and we will work to minimise disruption wherever possible.

Departures and arrivals

Station details

Bicycle parking
No
Storage Sheltered
No
Storage Location
No
Storage Spaces
0
Storage CCTV
Yes
PlusBike (Cycle hire)
No
Car Park
Yes
Free of Charge
Yes
CCTV Coverage
No
Car Park Operator
Local Authority
Address
Caerphilly County Borough -
Phone Number
Primary telephone number: 01443815588
Web Address
https://www.nationalrail.co.uk/
Note
No
Opening Hours
Monday to Friday - 24 hours
Number of Spaces
55
Taxis
No
Accessible Taxis
No
Impaired Mobility set down and pick up points available
Yes
Airport
No
Ticket Office
No
Height Adjusted ticket office counter
No
Induction Loop
Yes
Ticket Machines
Yes
Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Collection of Pre-Purchased tickets
Yes
Penalty Fares
Applicable Operators: Transport for Wales
Smart cards issued
No
Smart cards validated
Yes
Get Oyster cards here
No
Use Oyster pay as you go
No
Top up Oyster cards
No
Staff help available opening times
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Passenger Information Systems available
DepartureScreens ArrivalScreens Announcements
Customer Help Points
Yes
Customer Services
Contact our Customer Relations team directly via the Transport for Wales Website.
Location for rail replacement services
The rail replacement bus stop is on Park Road, near the station car park.
Left Luggage
No
Lost Luggage
Yes
Ticket Gates
No
CCTV
Yes
ATM Machine
No
Bureau de Change
No
First Class Lounge
No
Internet Kiosk Available
No
Pay Phone
Yes
Accessible Public telephones
No
Post Box
No
Public Wi-Fi
Find WiFi Hotspots around Hengoed station
Shops
No
Toilets
No
Baby Changing facilities
No
National Key toilets
No
Showers
No
Trolleys
No
Tourist information office
No
Waiting Rooms
No
Seating
Yes
Staff help available opening times
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Helpline Number
03333 211202
Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Ramp for train Access
Yes
Step Free Access
Category B1.
Step free access to Platform 1 (to Cardiff) via a short path with a moderately steep gradient. Step free access to Platform 2 (to Rhymney) via a short but steep path from the car park.
Wheelchairs Available
There are no wheelchairs and/or mobility buggies to provide assistance.

Hengoed station

At a glance

Station Message

Departures and arrivals

Station details

Getting to and from the station

Ticket Buying and Collection

Staffing and General Services

Facilities

Accessibility and Mobility Access

At a glance

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Departures and arrivals

Station details

Getting to and from the station

Ticket Buying and Collection

Staffing and General Services

Facilities

Accessibility and Mobility Access

Station Message