At a glance
Station Message
Rail services between Hereford and Shrewsbury are currently experiencing significant disruption following the collapse of an underground culvert. Network Rail teams are now on-site and working on fixing the problem.
As a result, train services will not run between Hereford and Shrewsbury and Shrewsbury and Llandrindod.
There will be a full closure of the railway between Hereford and Shrewsbury from Friday 25 April into Tuesday 29 April, however this may change as investigations continue.
Please check https://tfw.wales/service-status/disruption-hereford-shrewsbury for updated information on rail replacement services and ticket acceptance to help you complete your journey.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Cycle parking is provided at four locations. 5 sheffield stands, under a shelter providing for up to 10 spaces for bicycles are located at the southern end of Platform 3. 5 Sheffield stands, providing for up to 10 bicycles to be parked are located in a shelter on the traffic island as you enter from Station Approach. 10 Sheffield stands, under two shelters providing for up to 20 spaces for bicycles, are located in an area marked cycle storage to the left of the main station entrance. A further five Sheffield stands, offering 10 spaces are also located nearby.
- Storage Spaces
- 50
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- There are no cycle hire facilities at this station.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA
- Address
- - -
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 146
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- Taxi rank in the station car park, adjacent to the station building.
- Accessible Taxis
- Available from the taxi rank.
- Impaired Mobility set down and pick up points available
- Directly outside station.
- Airport
- No
- Ticket Office
- The ticket office is inside the station building. Monday - 05:15 to 18:40 Tuesday - 05:15 to 18:40 Wednesday - 05:15 to 18:40 Thursday - 05:15 to 18:40 Friday - 05:15 to 18:40 Saturday - 05:15 to 18:40 Sunday - 09:15 to 18:40
- Height Adjusted ticket office counter
- A low level counter is available at the Ticket Office.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen.
The ticket machines are only accessible during ticket office opening hours.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train. Monday - 06:15 to 21:00 Tuesday - 06:15 to 21:00 Wednesday - 06:15 to 21:00 Thursday - 06:15 to 21:00 Friday - 06:15 to 21:00 Saturday - 06:15 to 21:00 Sunday - 09:15 to 21:00
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
The rail replacement bus stop is at the front of the station.
Please click here for walking directions from the station to the rail replacement bus stop.
W3W: cult.adults.aura
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Wide aisle gates available.
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Monday - 06:15 to 21:00 Tuesday - 06:15 to 21:00 Wednesday - 06:15 to 21:00 Thursday - 06:15 to 21:00 Friday - 06:15 to 21:00 Saturday - 06:15 to 21:00 Sunday - 09:15 to 21:00
- Seating
- Yes
- Staff help available opening times
- Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train. Monday - 06:15 to 21:00 Tuesday - 06:15 to 21:00 Wednesday - 06:15 to 21:00 Thursday - 06:15 to 21:00 Friday - 06:15 to 21:00 Saturday - 06:15 to 21:00 Sunday - 09:15 to 21:00
- Helpline Number
- 03333 211202
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category A
Step free access through the ticket hall to Platform 3 and 4.
A footbridge lifts connects Platforms 1 and 2.
- Wheelchairs Available
- Yes