At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Platform 2
- Storage Spaces
- 4
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Not available at this station.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- Northern
- Address
- - -
- Phone Number
- Primary telephone number: 0800 200 6060
- Web Address
- Note
Cash payments use ticket machine
Card payments register with RingGo Code 5708
Call 01138090070 or visit www.MyRingGo.com/register
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 100
- Daily Rate
- £2.00
- Weekly Rate
- £10.00
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Accessible Taxis
- You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
- Impaired Mobility set down and pick up points available
- Step free access from car park to station entrance
- Airport
- Nearest airport at Newcastle
- Ticket Office
- Platform 2 Monday to Friday - 07:20 to 17:30 Saturday - 08:00 to 14:00 Sunday - Closed
- Height Adjusted ticket office counter
- staff will come out of the office to assist
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Accepts Cash & Cards
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Northern
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Yes
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Help available 24 hours a day from help point
- Customer Services
- 08002006060
- Location for rail replacement services
- Replacement transport will pick up/drop off at the station front
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 07:00 to 22:00
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- The toilets are available when the station is staffed
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Indoor waiting rooms on each platform
- Seating
- Yes
- Staff help available opening times
- Yes
- Helpline Number
- 0800 138 5560 text relay 18001 0800 138 5560
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Category B Station
partial step free access. Level access to Carlisle platform. Access to the Newcastle bound platform is via a ramp from the north car park. Access between platforms is available via the barrow crossing, only with assistance from station staff during ticket office opening times. Outside of ticket office opening times, between platforms 600m step-free route between platforms via pavement and road.
To find our more about travelling around this station, please see the 360 map click here
- Wheelchairs Available
- Yes
Data unavailable